Genesys Cloud CX vs Ora

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Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

Ora

Category: Task Management Tool

Industries: Education, Marketing, Social Media

Pricing

PROFESSIONAL

NO LIMIT

$5.99

Per user/month

ENTERPRISE

NO LIMIT

$19.99

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Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Most popular feedback for Ora

Our business has a lot of creative minds collaborating on several projects, and before we started using Ora, project management was a nightmare. We weren't communicating well, we were struggling with 8 people on a cumbersome worksheet, missed deadlines, projects not turning out as well as we'd hoped. With this little organizational tool, things just fell into place, team members began using it right away because it's so intuitive.

Rose D.

About Ora

Ora is an all-in-one real-time workspace for teams. It has everything your team might need to be productive. Project & task management, kanban, scrum, time tracking, chat, reports on projects and team productivity. It is powerful, yet simple and easy to use.

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Ora reviews

I use Ora to plan and execute projects in my design business. I use it myself and with clients.

- Jonathan T. Co-Founder

Ora is AMAZING! It provides a great workspace platform for everything you need for task management. The design and interface is awesome and I can organize and track my work, share files and communicate with my colleagues with such ease and it is very user-friendly and easy it is to navigate, not to mention that it all happens in real time. It is a great aid in ensuring productivity especially when working in a team. My overall experience using Ora has been great.

- Khothatso M. Freelancer

Learning curve - I am not a detail oriented or organized person by nature so it's a challenge for me to even use a project management system. This felt hard but the payoff has been worth it. I still don't really grasp everything after several weeks of using it daily but I am getting there.

- Amanda T. Co-Founder

Pros & cons

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

Ora

Pros
It's simply amazing how easy it makes it to keep track of everything and also to invite other people involved in the project, like my editor
I also love that they have a desktop app for Mac
I love that our project coordinator can manage tasks and assign them to each of our designers, developers and creative staff
Great Software To Help You Plan Out Projects and Website Content
Ora has definitely boosted our productivity: being able to "portray" all our ideas and organize them in beautiful cards is amazing."
Cons
Attachment system is bad
User should be able to attach multiple file simultaneously
ORA has been our final stop for Project Coordination
More of a user error, but if I leave it running and forget about it, I have a long time period and I have to go back and fix the time, sometimes fixing the time isn't super intuitive
Occasionally I have experienced problems loading my files
Suddenly my files disappear and I have to reload the page to see them again."

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