Genesys Cloud CX vs Traction Tools

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Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

Traction Tools

Category: Task Management Tool

Industries: Marketing, Educaiton, Social Media

Pricing

Base ($149/mo)

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Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Most popular feedback for Traction Tools

Traction Tools helps users follow Traction / EOS to a T. Capturing action items and issues is easy. The software makes it simple to conduct L10s. I highly recommend using Traction Tools if your company is running on EOS.

Katie K.

About Traction Tools

Traction Tools is a web-based business management software that allows you to align all parts of your organization. With Traction Tools, you'll be able to organize your To-Dos, manage team member roles, run meetings and visualize goals. This software is designed for entrepreneurs.

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Traction Tools reviews

It's been a true game-changer in our business. We started using EOS to run our business a little over a year ago. Until bringing on Traction Tools, is was difficult to track and implement the processes on our own. Traction Tools has really now become a platform that consistently keeps everyone in the business on track, focused on where we are going, and driving accountability across every position in the company.

- Abigail K. Owner

Extremely easy to use, very reliable up-time, and the best customer service I have ever experienced.

- Tyler D. CEO / Visionary

BY the same token, sometimes the very structure that I just praised becomes cumbersome. It can be difficult to figure out what comes next. It's not always clear how to take it to the next topic. And when it comes to building Rocks or adding things to the Traction-site, it wasn't intuitive as to how to do it.

- Lisa C. Financial Systems Manager

Pros & cons

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

Traction Tools

Pros
When using the Traction Tools website for Traction Meetings, it's VERY user-friendly
When you start a meeting, it keeps everyone in the meeting on track with what there is to discuss
to-dos and tasks
Works well for alignment.
Cons
It is not quite as customizable as I wish it were and it can be a little confusing to navigate
More of a concern with the EOS methodology that we feel with this software is that sometimes it rewards solving issues with false urgency, and can make it difficult to focus on the overall strategy as we investigate issues.

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