Geneva vs Freshchat

Side-by-side comparison of features, reviews, pricing and more

Geneva

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Geneva reviews

If you run an online community and are frustrated with Slack’s pricing model and Discord’s lack of features, check out Geneva. Chat, posts, video, audio, and moderator tools that are actually useable. It’s free, and supposedly will stay free. Great work @geneva

- David Daniel

With @geneva we’re providing our #outofofficenetwork community a space to reconnect and expand the conversation after our virtual gatherings ✨ if you’re a community builder and looking for an intimate space for your community to come together, I can highly recommend it!

- Alice Katter

Been using Geneva to keep in touch with my friend group for awhile now - been a breathe of fresh air really compared to other group messaging apps we had tried before. Looking forward to what's to come!

- Jared Madfes

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Pros & cons

Geneva

Pros
Easy to navigate and use UI
Lots of useful community management features
Simple

Cons
No search bar for groups
No integration with third party apps like Trello and Outlook calendar
Can't make reoccuring events

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

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4.6/5

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