Geneva vs Fuze

Side-by-side comparison of features, reviews, pricing and more

Geneva

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Fuze

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Geneva reviews

If you run an online community and are frustrated with Slack’s pricing model and Discord’s lack of features, check out Geneva. Chat, posts, video, audio, and moderator tools that are actually useable. It’s free, and supposedly will stay free. Great work @geneva

- David Daniel

With @geneva we’re providing our #outofofficenetwork community a space to reconnect and expand the conversation after our virtual gatherings ✨ if you’re a community builder and looking for an intimate space for your community to come together, I can highly recommend it!

- Alice Katter

Been using Geneva to keep in touch with my friend group for awhile now - been a breathe of fresh air really compared to other group messaging apps we had tried before. Looking forward to what's to come!

- Jared Madfes

Fuze reviews

"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!

- Vanessa O.

"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.

- Tiffany F.

"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.

- Stuart S.

Pros & cons

Geneva

Pros
Easy to navigate and use UI
Lots of useful community management features
Simple

Cons
No search bar for groups
No integration with third party apps like Trello and Outlook calendar
Can't make reoccuring events

Fuze

Pros
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC
Fuze call reporting provided valuable insight into call activity and the history of individuals
The Fuze softphone UI was clear and simple

Cons
We left Fuze because they could not integrate with MS Teams as a direct routing partner
Overall the monthly cost for the licenses and variable per minute dialing costs were too high
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks.

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