Google Chat vs Aircall

Google Chat is a communication and collaboration tool designed specifically for teams that is both intelligent and safe to use. Chat makes it easy to do work wherever a conversation is taking place by facilitating everything from ad hoc messaging to cooperation on topic-based workstreams. • Group collaboration that enables for the development of Google Workspace content and its distribution (Docs, Sheets, and Slides) without the need to worry about assigning access to individual users. • It is much simpler to get work done thanks to features such as shared documents, tasks, and events; side-by-side editors; and one-click scheduling, meetings, and document production. • Functionality similar to that of Google Search, with additional choices to narrow your results to discussions and information that you've already shared; Ready for Enterprise use, with all of the security and access controls offered by Google Workspace, such as Data Loss Prevention, Compliance, Admin Settings, Vault Retention, Holds, Search, and Export.

Aircall is a cloud-based phone solution that is simple to use and has features that are designed for a higher quality of communication. It is trusted by more than 13,000 businesses. You may have a chat with anyone, anywhere in the globe today by setting up VoIP in a matter of seconds. There is no hardware. There are no headaches. The Aircall softphone may be integrated into your existing workflows with a single click, making it simple to connect customer relationship management (CRM) systems, help desk solutions, and other crucial applications. Boost your productivity with a robust dialer and features that encourage collaborative working: Phone numbers for other countries Claim local numbers for your company in more than one hundred countries, even if your crew is located on a different continent. Commonly used contacts Make new contacts and share the ones you like with your team so that everyone can participate in the conversation. Assign and provide feedback on calls When you provide a call to a member of your team or provide additional context with a note, the call will automatically appear on their list of things to do. ● Call transfer You can quickly hand off a call to any of your coworkers with just one click. You also have the option to transfer to the member of your team with the highest qualification. Before transferring the call, make sure you are aware of who is available and who is not. ● Call recording Reviewing call records can assist in confirming details, helping to ensure quality, and directing training sessions. Native SMS: Talk to your customers and prospects using text messaging. This feature allows you to send and receive one-to-one SMS messages. Available for purchase in the United States, the United Kingdom, Australia, and France.