Google Chat vs Mopinion
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We use Google Chat in our day to day life for communicating personal as well as professional use. It is quite a fast way to interact with someone outside Google mail. It is also good for sharing attachments like pdf, jpg and video etc. It comes in the bundle of Google apps like gmail, drive, meet etc.
Google Chat is a communication and collaboration tool designed specifically for teams that is both intelligent and safe to use. Chat makes it easy to do work wherever a conversation is taking place by facilitating everything from ad hoc messaging to cooperation on topic-based workstreams. • Group collaboration that enables for the development of Google Workspace content and its distribution (Docs, Sheets, and Slides) without the need to worry about assigning access to individual users. • It is much simpler to get work done thanks to features such as shared documents, tasks, and events; side-by-side editors; and one-click scheduling, meetings, and document production. • Functionality similar to that of Google Search, with additional choices to narrow your results to discussions and information that you've already shared; Ready for Enterprise use, with all of the security and access controls offered by Google Workspace, such as Data Loss Prevention, Compliance, Admin Settings, Vault Retention, Holds, Search, and Export.
easy to use. As a designer, I have almost full control of how the feedback module should be displayed and implemented. I can monitor the feedback by building beautiful and easy-to-use dashboards.
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Feedback Translations (Enterprise package only) - NEW! Conersational Feedback - a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations.
This replacement for Hangout and Allo is sub par at best. I can't manually delete messages like I can with any other app. I also have to manually open each image one at a time to both send and view instead of selecting multiple to upload or swiping between images that were sent. This feels like a junior ancillary project from Google instead of a well fleshed out and developed app. It's predecessors we're superior. That being said, I do like the ability to multi emoji react to a message.
Nice update for Google Hangouts which is going away at any time. Hangout's used to be nearly an all in one for communication, but Google stripped a lot of the functionality for no particular other than they were introducing other apps that ended up dying on the vine. This is the replacement. Fairly basic, functional and the UI is slightly better than Hangout's. I hope Google continues to work with it instead of letting it go after 6-12 months. Right now I like it.
- Rob W
Again, updates have fixed nothing about this terrible app. Stay away from this if you have any other alternatives. Very buggy and dropped notifications. Unable to go direct video call in app, requires a separate app. Too much friction. Unable to open URLs in a separate browser, links open up in the app, which is a dumb idea.
- Hoanglong Nguyen
In order to come up with valid ideas that move the site forward, I believe 80% of the effort is simply to listen to your customers. They talk to you through their actions, interactions, engagements and other data they leave behind. However, this can leave room for interpretation as well as emotions being hard to track. This is why we need a way to get in touch with our consumer, so we can answer the “why” to the “what”
- Davy Schuyt CRO Manager at Calvin Klein
We found that these indicators were not necessarily suitable for (operationally) driving customer satisfaction on our website and that we could go further in collecting feedback online. For this reason, we decided to implement the Mopinion tool
- Nicolas Haese Customer Experience Manager at Leroy Merlin
We received positive lessons from the survey results. We have received feedback and requests, some of which we have already implemented. It’s really nice that some interesting requests from customers have been brought to our attention through the integration of Mopinion surveys.
- Sebastian Flach United News Network
|Create internal/operational efficiencies|
|Enhance decision making|
|Improve business process agility.|
|Text boxes have an aggravating way of resizing itself|
|Inability to dock the conversation list|
|Conversations can jump around quite often.|
|It's easy to iterate and improve your feedback system|
|Specially the option to customize the design helped us a lot to gain more responses|
|Also the dashboard, wich you can adjust manually, is very nice|
|The forms are very easy to set up and customize|
|We're able to get specific feedback from our users and the ability to attach a screenshot is an added bonus|
|Very good feedback tool for standard situations."|
|What you buy is the tool, but not the advice|
|There is no personal coach or someone who sets up a plan with you, but that was something we knew on forehand|
|You have to constantly rebuild your dashboard as they get destroyed at each connection|
|I need always to double-check the results and results are randomly displayed|
|As a SAAS company, we need to track and analyze our NPS|
|MOPINION as all the features we are looking for, but I suspect they have no tech team and the support is extremely poor|
|The platform so unstable and doesn't display properly the results, destroy the dashboards or gives random results."|
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