GreenRope vs Intercom

GreenRope is an excellent solution for any organization that is looking to increase efficiency, improve viability and streamline operations. As a start-up software company that has grown organically, we found ourselves operating in silos and using multiple pieces of software to manage projects, lead flow, and order fulfillment, etc. With one piece of software, GreenRope has allowed us to integrate all components of our operation and, as an executive, I have real time viability into my team's daily updates and activities. We are now maximizing our sales efforts by capitalizing on the contacts we've amassed and building a cohesive marketing strategy with automated drip campaigns, social media integration, and webinars. My team appreciates operating from one dashboard and the reduction in manual processes (and follow up from me:) around day to day customer service and project management. We are confident we can not only improve our internal operation, but our customer's experience as well. After a comprehensive review of solutions on the market, we were pleasantly surprised with GreenRope's extensive capabilities at a very affordable price. After eliminating several subscriptions, we find ourselves at a net savings in software spend as well!

- Micaela A.

The experience of learning a new system is always beneficial in growing your skills. The analytics and dashboard reporting were also benefits for reviewing and improving campaigns.

- Genna M.

Excellent - and very surprised. I'm geuninely impressed. This is an unusual experience for me.

- Angela R.

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.