Side-by-side comparison of features, reviews, pricing and more
Category: Project Management Tool
Industries: Marketing, Business, Fianncial
Category: Project Management Tool
Industries: Productivity, Marketing
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My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.Maxwel B.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
The truth is that I bought this application thinking that it would help me with my work and my clients, but the clients always claim that my crm is slow, that it does not load, that it cannot be accessed... and the truth is that it has been low for a month the performance of this application very much. He said it many times in his facebook group and they don't solve anything. I really saw potential in this application but with all this that has happened if I could request a refund I would have already requested it. I hope they improve and do not continue to cause problems for customers.Pedro C.
Business management platform that comes with CRM, HRM, financial management, and project management.
I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.
- Peter H. Enterprise Account Executive
My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.
- Nicole H. Associate District Manager
THe dynamic text is something I don't use
- Jim G. Senior Account Executive
Agiled solved most of my problems as an entreprenuer so I can better focus on doing other stuff that enrich the clients and make the business prosper.
- Zack L. Freelance Digital Marketer
I am using it to manage my business. I am using the project managment and portal applications, and the CRM is being opoulated now
- Robert T. President
I wish there was a bit more documentation and training - but the system is pretty intuitive. Having help buttons or a library of tutorials would be perfect.
- Robert T. President
|We are helping to solve the issues that clients get when using their websites|
|It's been a great way to keep on top of problems that are being reported|
|It is good to keep track of all the support requests that we get in|
|It's a great way to keep on top of issues reported by clients|
|Okay, so at first I was a bit upset about having to learn a new music player through Microsoft|
|But I quickly embraced the Groove and love to use it|
|It Helps me keep my sanity|
|If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane."|
|I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels|
|Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket|
|There isn't an easy way to prioritize customers by spend|
|Frequent updates move features around and sometimes makes it difficult to find something that you use every day|
|Keeps things in order amongst our small team|
|I am frustrated by the KB though."|
|I have been impressed with all the functionality Agiled provides as a CRM software|
|Asad and team have been very good about listening to and incorporating early adopter feedback|
|So far the experience has been excellent|
|I believe in the developers and think the product will be best in class within time|
|As a developer and entrepreneur I would like recommend checking Hubspot and monday.com as they have interesting unique features to consider|
|I wish you a booming success guys|
|Wow, what and amazing product kt is already, and they are adding more to it everyday|
|Like its already full but they are making it bigger and still adding to it."|
|The only feature I'm missing is wave accounting and payment integration|
|There is nothing yet I don't dislike about the software|
|I'm still an entrepreneurial noob so I'm constantly learning what I need and don't need|
|On the Items for sales, there's no way to get those items on a different store|
|The visual design also feels a little flat and boring with limited options for customization."|
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