Groove vs Brightidea

Side-by-side comparison of features, reviews, pricing and more

Groove

Category: Project Management Tool
Industries: Marketing, Business, Fianncial

Pricing

Starting From:

$0 /month

Brightidea

Category: Project Management Tool
Industries: Marketing, Business, Fianncial

Pricing

Starting From:

$59.00 /month

20M+ Downloads
5/5

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Groove reviews

I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.

- Peter H. Enterprise Account Executive

My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.

- Nicole H. Associate District Manager

THe dynamic text is something I don't use

- Jim G. Senior Account Executive

Brightidea reviews

This software made it easy to collect, sort, organize, analyze, and communicate about ideas submitted by a 1200+ person organization spanning sites across the east coast (as well as an array of home workers across the country).

- Kayla P. Consumer Analyst

The service at Brightidea stands out. Throughout the sales process and more importantly, since the sales process, Brightidea have been attentive while giving us the space to explore and use the platform. There a good transparent processes for raising requests for future enhancements. In the first few months we have set up a range of challenge in the platform with very few issues - overall, it is early days, but has been a good start.

- Oliver N. Corporate Innovation

We started an internal crowdsourcing approach using BrightIdea and this has resonated very well with our business members. They are pleased that their ideas are able to be heard and the process is transparent.

- Lindsay S. New Technologies Analyst

Pros & cons

Groove

Pros
We are helping to solve the issues that clients get when using their websites
It's been a great way to keep on top of problems that are being reported
It is good to keep track of all the support requests that we get in
It's a great way to keep on top of issues reported by clients
Okay, so at first I was a bit upset about having to learn a new music player through Microsoft
But I quickly embraced the Groove and love to use it
It Helps me keep my sanity
If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane."

Cons
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket
There isn't an easy way to prioritize customers by spend
Frequent updates move features around and sometimes makes it difficult to find something that you use every day
Keeps things in order amongst our small team
I am frustrated by the KB though."

Brightidea

Pros
BrightIdea is a great software for innovation and collaboration
BrightIdea has been great because it gives us an easily accessible software to collect and store our innovative ideas
The company lives and breathes innovation par excellence
The experience with Brightidea has been great so far
I believe we made an excellent choice as a company for choosing Brightidea 2 years ago."

Cons
So many features and multiple ways to turn on and turn off those features that it is difficult to know if you did it right or wrong
The system has so many applications and I struggle to figure out a way to use them all
As with many providers of this type of software, getting it set up to track the metrics we need continues to be a bit of a struggle
Brightidea makes most tasks difficult
The backend is outdated and not intuitive."

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4.6/5

20M+ downloads

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