Side-by-side comparison of features, reviews, pricing and more
Category: Project Management Tool
Industries: Marketing, Business, Fianncial
Category: Project Management Tool
Industries: Productivity, Marketing, Financial
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Sir Richard Branson
My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.Maxwel B.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
It helps align the team effort with company goals. It helps me to keep up with the 1:1 meetings and feedback from managers. The system helps members and management with a clear roadmap for future goals.Nhan N.
Lattice integrates employee engagement with continuous performance management into a people management platform that gives People Leaders solutions to build engaged, high-performing teams. They empower HR teams to make more strategic, data-driven decisions and build winning cultures. Find out why over 1,850+ companies trust Lattice for people management.
I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.
- Peter H. Enterprise Account Executive
My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.
- Nicole H. Associate District Manager
THe dynamic text is something I don't use
- Jim G. Senior Account Executive
The overall experience has been awesome and the software has taken a small internal desire to implement better goals tracking and a more automated approach to 1:1 and reviews in general and it's accomplished that and more almost by osmosis. Just having the software put us in a better position to implement a process for each. The software itself is extremely approachable and simple but allows for a ton of flexibility in implementation and use allowing it to serve as much more than a simple, once yearly applicated software driven proecss around performance reviews int he traditional sense.
- Liam M. People Operations Manager
My experience has been nothing short of amazing. At a previous job, we used Exxcel or paper/pencil. Having the ability to look backwards really motivates me to do better at my job each day.
- Chuck R. Enterprise Account Executive
I know the setup was pretty onerous, for inputting our prior career progressions out of the previous tool into this one, but I don't know if that could have been helped. Overall, I can't think of anything super painful.
- Brianna T. Associate Product Manager
|We are helping to solve the issues that clients get when using their websites|
|It's been a great way to keep on top of problems that are being reported|
|It is good to keep track of all the support requests that we get in|
|It's a great way to keep on top of issues reported by clients|
|Okay, so at first I was a bit upset about having to learn a new music player through Microsoft|
|But I quickly embraced the Groove and love to use it|
|It Helps me keep my sanity|
|If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane."|
|I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels|
|Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket|
|There isn't an easy way to prioritize customers by spend|
|Frequent updates move features around and sometimes makes it difficult to find something that you use every day|
|Keeps things in order amongst our small team|
|I am frustrated by the KB though."|
|I like that it provided the tools to help our company run better performance reviews and provide feedback to the team|
|Helpful tool to help track communications with remote teams|
|Additionally, the 1-1s recording ability is very useful to help make 1-1s more productive|
|We will soon be rolling out performance management (currently handled by BambooHR) and career growth and I'm looking forward to taking advantage of those features."|
|Clunky, hard to use software for small teams/orgs|
|In some cases, this lack of flexibility risks having the reviewer decline the review entirely|
|It seems quite limited to me in terms of features and rather bland|
|I don't see how this software stands out|
|It makes actionable steps from feedback difficult to find."|
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