Side-by-side comparison of features, reviews, pricing and more
Category: Project Management Tool
Industries: Marketing, Business, Fianncial
Category: Project Management Tool
Industries: Productivity, Marketing, Business
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My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.Maxwel B.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
With multiple projects and a large team size, Pivotal is a very useful tool to keep a track of your projects. Also, there is no room for a communication gap between product and team teams by having a binary system to track the tasks.Nirav S.
Pivotal Tracker is an Agile project management tool from the agile software development experts. Easy to use, Tracker enables real time collaboration around a shared, prioritized backlog. When everyone shares the same view of what's going on, product owners know where things stand and developers know what to focus on. Simple, yet powerful and transformative, Tracker allows your company to bring the right products to market faster, and continue to deliver as the world evolves.
I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.
- Peter H. Enterprise Account Executive
My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.
- Nicole H. Associate District Manager
THe dynamic text is something I don't use
- Jim G. Senior Account Executive
One of the most useful features is managing projects and tracking the projects which are very convenient and useful for the companies.
- Abhishek P. AWS CLoud Intern
I have started to use pivotal tracker to manage the project I work on. It really help me to follow agile process and complete the project within the deadline. Easy to adopt and learn for beginners as well. Adding images to the task is really helpful. Strong integration to downstream apps.
- Ruban D. Member of Technical Staff 3
The tool has many hidden gems - features like capacity planning and automating planning of iterations and amazing analytics - A single view dashboard for team level may help.
- M S. Product Line Manage
|We are helping to solve the issues that clients get when using their websites|
|It's been a great way to keep on top of problems that are being reported|
|It is good to keep track of all the support requests that we get in|
|It's a great way to keep on top of issues reported by clients|
|Okay, so at first I was a bit upset about having to learn a new music player through Microsoft|
|But I quickly embraced the Groove and love to use it|
|It Helps me keep my sanity|
|If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane."|
|I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels|
|Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket|
|There isn't an easy way to prioritize customers by spend|
|Frequent updates move features around and sometimes makes it difficult to find something that you use every day|
|Keeps things in order amongst our small team|
|I am frustrated by the KB though."|
|Pivotal tracker is very reliable and the features which they provide well thought|
|It is good for small teams who want to use a project tracking tool without any prior knowledge of project management|
|Overall this the best software for little teams and for startups to start flow from scratch|
|I really like how well Pivotal Tracker made following a scrum approach when developing software|
|Assuming one is already familiar with Scrum, creating a backlog by writing user stories, and then grooming them into the current sprint was fantastic|
|I also really appreciated the sprint analysis."|
|The problem that I have with Pivotal is that its success in the coding side of the business led to its adoption across the board in all our business processes|
|Here's where the trouble started|
|Its frustrating to only be able to add 3 columns to a project|
|It has forced us to do a lot of "hacky" customization to make it support our processes|
|As the owner unless you clear the cache|
|I've tried to report these issues to their customer service team but they blame it on "network issues on my end|
|It is hard to view all the tasks that I am assigned."|
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