Groove vs Synerion

Side-by-side comparison of features, reviews, pricing and more

Groove

Category: Project Management Tool
Industries: Marketing, Business, Fianncial

Pricing

Starting From:

$0 /month

Synerion

Category: Project Management Tool
Industries: Education, Marketing, Business, Fianncial

Pricing

Starting From

$2.00/month

20M+ Downloads
5/5

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Groove reviews

I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.

- Peter H. Enterprise Account Executive

My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.

- Nicole H. Associate District Manager

THe dynamic text is something I don't use

- Jim G. Senior Account Executive

Synerion reviews

Can review OT, hours spent on a daily, weekly and monthly basis. Can look at the whole team or an individual employee. We can adjust any of the areas that will benefit us when discussed with a Synerion team member.

- Mike R. Operations Manager

It is good software to control employees working hours .

- Alexander S. Senior Buyer

It has been very time consuming to use. Admin still has to go through each day for each employee every month to check if the system has recorded time off properly into the accrual system. Synerion also promotes "webinar training" on their website but there is nothing offered.

- Darlene S. Financial Controller

Pros & cons

Groove

Pros
We are helping to solve the issues that clients get when using their websites
It's been a great way to keep on top of problems that are being reported
It is good to keep track of all the support requests that we get in
It's a great way to keep on top of issues reported by clients
Okay, so at first I was a bit upset about having to learn a new music player through Microsoft
But I quickly embraced the Groove and love to use it
It Helps me keep my sanity
If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane."

Cons
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket
There isn't an easy way to prioritize customers by spend
Frequent updates move features around and sometimes makes it difficult to find something that you use every day
Keeps things in order amongst our small team
I am frustrated by the KB though."

Synerion

Pros
The wed access is wonderful for our supervisors, they can access from their smart phone or on their home cumputers
It's very easy to install and very flexible
You can easily adjust it to your needs
Great product to manage your workforce and populate your payroll system
Excellent for larger companies to manage their payroll."

Cons
There is no way to have a points system for attendance tracking
No mobile app for Synerion Agile
Past absence history on Employee portal is not available
What I don't like is the scheduling tool as it can't seem to build the schedules for employees properly
Does not work with our pay period for exporting payroll data to Nethris
Our pay period is from the 22nd of each month to the 21st of the following month."

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4.6/5

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