Side-by-side comparison of features, reviews, pricing and more
Category: Project Management Tool
Industries: Marketing, Business, Fianncial
Category: Project Management Tool
Industries: Education, Marketing, Business, Fianncial
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“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.Maxwel B.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Easy to use and learn. Great way for employees to use the system on any computer, plus allows for mobile punches. Mobile is a nice feature when employees are not working in the office. The geo-location is nice to make sure they are at the correct location when clocking time. The reports are good and easy to useAaron B.
Synerion is a world leader in time clocks and integrated software with over 35 years of experience, 5,000,000 users, and 7,000 installations globally. Synerion offers many options such as mobile devices, GPS tracking, finger/hand biometric devices, tablet clocks with face detection and more we also integrate to over 100 different systems including the most popular payroll systems. In addition to time clocks we offer time and advanced scheduling solutions.
I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.
- Peter H. Enterprise Account Executive
My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.
- Nicole H. Associate District Manager
THe dynamic text is something I don't use
- Jim G. Senior Account Executive
Can review OT, hours spent on a daily, weekly and monthly basis. Can look at the whole team or an individual employee. We can adjust any of the areas that will benefit us when discussed with a Synerion team member.
- Mike R. Operations Manager
It is good software to control employees working hours .
- Alexander S. Senior Buyer
It has been very time consuming to use. Admin still has to go through each day for each employee every month to check if the system has recorded time off properly into the accrual system. Synerion also promotes "webinar training" on their website but there is nothing offered.
- Darlene S. Financial Controller
|We are helping to solve the issues that clients get when using their websites|
|It's been a great way to keep on top of problems that are being reported|
|It is good to keep track of all the support requests that we get in|
|It's a great way to keep on top of issues reported by clients|
|Okay, so at first I was a bit upset about having to learn a new music player through Microsoft|
|But I quickly embraced the Groove and love to use it|
|It Helps me keep my sanity|
|If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane."|
|I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels|
|Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket|
|There isn't an easy way to prioritize customers by spend|
|Frequent updates move features around and sometimes makes it difficult to find something that you use every day|
|Keeps things in order amongst our small team|
|I am frustrated by the KB though."|
|The wed access is wonderful for our supervisors, they can access from their smart phone or on their home cumputers|
|It's very easy to install and very flexible|
|You can easily adjust it to your needs|
|Great product to manage your workforce and populate your payroll system|
|Excellent for larger companies to manage their payroll."|
|There is no way to have a points system for attendance tracking|
|No mobile app for Synerion Agile|
|Past absence history on Employee portal is not available|
|What I don't like is the scheduling tool as it can't seem to build the schedules for employees properly|
|Does not work with our pay period for exporting payroll data to Nethris|
|Our pay period is from the 22nd of each month to the 21st of the following month."|
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