Groove vs WORKetc

Side-by-side comparison of features, reviews, pricing and more

Groove

Category: Project Management Tool
Industries: Marketing, Business, Fianncial

Pricing

Starting From:

$0 /month

WORKetc

Category: Project Management Tool
Industries: Productivity, Marketing, Business

Pricing

Starter

$78/mo

2 user max

Team

$195/m

20M+ Downloads
5/5

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Groove reviews

I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.

- Peter H. Enterprise Account Executive

My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.

- Nicole H. Associate District Manager

THe dynamic text is something I don't use

- Jim G. Senior Account Executive

WORKetc reviews

have three favorite areas of Worketc. First, it is an excellent CRM database which lets us keep track of our customer info. We can drill down to a customer record and see all of their tickets, invoices, etc in one place. Second we love worketc for the support tickets. Attached to customer records we keep track of all support requests with these. Thirdly, we love worketc for the billing. We can keep track of time our techs spend right inside of worketc, attached to the ticket. When its time to bill, its jsut click a couple of buttons and boom... customer billed!

- Randy B. Owner

I like having the ability to track my income, project task and leads all in one place. When using projects I am able to keep all the information in once place and access it from any computer that is connected to the internet.

- Sam G. President

I would like the ability to review/audit what has been completed on a particular job and by what user (job Auditing) Would also like other Invoicing integrations but they do have full integrations with some Accounting software like quickbooks already.

- Dave T. Telecommunication Engineer

Pros & cons

Groove

Pros
We are helping to solve the issues that clients get when using their websites
It's been a great way to keep on top of problems that are being reported
It is good to keep track of all the support requests that we get in
It's a great way to keep on top of issues reported by clients
Okay, so at first I was a bit upset about having to learn a new music player through Microsoft
But I quickly embraced the Groove and love to use it
It Helps me keep my sanity
If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane."

Cons
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket
There isn't an easy way to prioritize customers by spend
Frequent updates move features around and sometimes makes it difficult to find something that you use every day
Keeps things in order amongst our small team
I am frustrated by the KB though."

WORKetc

Pros
It helps with project management, and the things you can do to manage your projects are excellent
It's helped with keeping up with leads, invoicing and account management
The team is great, and are always improving
I've been with them since they pretty much started and the support has been just wonderful
One of the key features that we were won over on was the Project Management/Invoicing process
WorkEtc allowed us to generate and post project related invoices to Xero at great ease
Excellent search functionality underpins most of the activity and the fact that its accessible from a multitude of devices is really excellent."

Cons
At the time I was using it, it didn't integrate well with our email service and had a ton of bugs
Additionally, it was difficult to customize
The company failed to respond for over 24 hours to support emails and their own form
So many features that sometimes you can get lost
I find a lot of interface bugs and problems in using the software."

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