Growbots vs Verint

Side-by-side comparison of features, reviews, pricing and more

Growbots

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Outreach - $49 per month

All-in-One - $199 per month

Verint

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

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Growbots reviews

Customer service was excellent until the last fiasco. We have one technical issue outstanding regarding something to do with the DNS but getting flagged as spam just led [SENSITIVE CONTENT HIDDEN] to say, get in touch with your provider and then we can restart the campaigns with that new email address. I deleted all campaigns and paused sending to be on the safe side.

- Gareth C.

Overall, I've gotten 50 more leads in the 3 months I've used Growbots than previously with other products. I had a stellar onboarding and got a lot of great advice and I find the tool very easy to use.

- Troy K.

Easy to standup, deploy, and use. Unlike other tools, you have the ability to generate new fresh prospects as needed, a functionality that is usually reserved for more expensive tools. Setting up templates and creating sequences is easy and fast, and navigating to what you need is easy with the built in filters. Perfect tool for growing small to medium businesses, and it's value priced.

- Gustav P.

Verint reviews

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

Pros & cons

Growbots

Pros
Easy to standup, deploy, and use
Unlike other tools, you have the ability to generate new fresh prospects as needed, a functionality that is usually reserved for more expensive tools
The quality of the prospects at the SMB level are surprisingly good
Lastly, we even had a custom request that was needed and they were able to complete that in a short period of time
A terrific experience and highly recommended."

Cons
I specifically asked during set up if I should use a g-suite account and was told no need
Sometimes, when your search criteria are way too wide, the system finds it hard to bring out massive numbers of leads, which is logical and can't be considered a serious disadvantage to the system
A missing feature is when you transfer a contact to a new campaign you aren't told which campaign it initially came from."

Verint

Pros
Agent User abilty to view and remain in adherence
Call management
ability to tag and file calls
Organized and User friendly Speech Analytics user space

Cons
Speech transcription Exporting
Speech voice recognition and need for tuning
Ability to export and talk to other platforms like Tableau

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