Hitask vs Genesys Cloud CX

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Hitask

Category: Task Management Tool

Industries: Education, Communication, Business, Marketing

Pricing

Team Business

4.98

Per user / month

Enterprise

12.98

Per user / month

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Hitask

make it's easier to create and organize daily task. It's easier to share different task with other team members. Hitask enables us to calculate time taken on different projects in the organization very effectively. Technical support has been excellent and very willingly to help.

Elizabeth B.

About Hitask

Hitask removes the complexity from project management and puts you in control. With Hitask, you and your project team can quickly and easily set up new projects, assign and share tasks, share a centralized file library and calendar, send and receive notifications, and synchronize everything across all devices. Available for Mac, PC, Outlook, iPhone, iPad, and Android. Hitask is different from other task management products in that it is much easier to use than other products. Its intuitive user interface and single dashboard makes using Hitask so simple that no training or documentation is needed to use it. Simply create an account and within seconds you and your project team will be successfully creating and managing projects. It’s that easy.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Hitask reviews

Hitask interface is very intuive and highly responsive.Its enables us to track the status of each project and we are able to see the time taken to complete certain projects.Assigning of task is simple and its very simple to implement.

- Peter S. Software Engineer

I like Hitask because it allows me to easily create and assign tasks, store documents and files by connecting them to tasks, and set due dates for urgent tasks.

- Andrew F. Software Engineer

I have used it, and it has been very effective, especially when it comes to teamwork and collaboration. It is seamless to use and offers must-have features for a work collaboration team. It is a great task management tool, and it enhances productivity while keeping employees connected.

- Tirus M. Accountant

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Hitask

Pros
very intuitive to create and assign tasks
User friendly and people will understand every function in a short period of timeIt's simple to organize and create daily tasks
It's simple to prioritize important tasks
Enables ease to remember tasks deadline dates with dues dates.Sharing tasks / project management with team
Cons
Missing key features for my daily operations
Reporting/exporting data only available in web application, no integrations back when I used it
Custom fields for tasks could be improvedI have an outstanding and remarkable experience with Hitask hence nothing to complain.Synchronisation with iPhone app used to work good, but not anymore.

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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