InsightSquared vs Freshworks

Side-by-side comparison of features, reviews, pricing and more

InsightSquared

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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Freshworks

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

#1 in Magazines & Newspapers

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InsightSquared reviews

A very impressive tool to help a sales orginization

- Cory A.

Simple Yet Powerful Sales Analytics Tool

- Shivakant D.

Insight Squared makes my life easier. From over all team reporting to my own personal metrics. I work in sales and so the reporting tells me exactly what I should be working on and what opportunities may be at risk. In the past I used to manage these things on my own independently and since using Insight squared, I have seen my sales success increase!

- Aidan R.

Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Pros & cons

InsightSquared

Pros
VP of Revenue Libris

Cons
Reporting on KPIs that are not necessarily tied to a $ amount (BDRs)
Coloring of bar graphs is not adjustable
Too many report options which can create confusion and waste time

Freshworks

Pros
Nice looking status page that is easily configurable and should suit almost any situation
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.

Cons
Its costs are high
It was a bit difficult to adapt to but now I manage it very well
Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

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