Intercom vs Mautic

Side-by-side comparison of features, reviews, pricing and more

Intercom

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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Mautic

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Mautic Cloud Pro starts as low as $500/month · With Maestro starts as low as $100/month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Intercom reviews

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

Mautic reviews

Marketing automation with Mautic (open source) is used for several use cases within twentyZen. We use it for product development, user training, and initial community building as well as for lead nurturing and client relationship campaigns. We started to develop custom plugins and integrations to interact with other system we regularly use.

- Dirk Spannaus

Mautic (open source) is currently being used as a mass-email and drip campaign connection with our HubSpot CRM. Some might think that this is redundant, as HubSpot does similar things, but HubSpot does not do it as cleanly, or more importantly, as inexpensively as Mautic is capable of doing these exact functions, plus Mautic has built-in connectivity to our CRM, and I believe also multiple different CRM's.

- Carl Doninger

Mautic Marketing is being used to change how my company does marketing. Mautic is a comprehensive marketing automation software and it is helping us to capture more leads from our website. We are able to track visitors on the website and send them automated email campaigns based on their website actions. Mautic allow us to easily move leads from one campaign to the next.

- Shawngela Pierce

Pros & cons

Intercom

Pros
Easy to create customer journeys/sequences
In product tours
In product tool tips

Cons
Customer support could be betterwish posts looked less like pop ups
the interface is difficult to use at first

Mautic

Pros
It reduces cost of using marketing automation for smaller companies
A lot of ways to integrate with third-party and our own developed plugins
A growing ecosystem of IT companies, helping clients to make the best use of Mautic (open source)

Cons
Long-term support of versions
Bug fixing
Documentation

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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