Intercom vs MeetEdgar

Side-by-side comparison of features, reviews, pricing and more

Intercom

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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MeetEdgar

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Eddie Monthly Plan - $29.99

Edgar Monthly Plan - $49.99

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Intercom reviews

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

MeetEdgar reviews

“I was immediately struck by how powerful the tool was.”

- Darren Rowse, Founder

“I love that I can set aside an hour each week to add more to my library and then I don’t have to think about social media again!”

- Jana Tolman, Author

"Nothing Saves Time Like Edgar Does" What do you like best about MeetEdgar? I love that you can setup campaigns to recycle content on a custom schedule. The schedule is visual and you can see what category of content is going to go out and when. The queue is easy to manage and add content. It also pulls in data from my website's news feed to make it easy to remember to create posts for it. I love that it will analyze the copy on a link and come up with suggestions for posting. Review collected by and hosted on G2.com. What do you dislike about MeetEdgar? There is a bit of a learning curve on setting the schedules and I do have to tweak periodically. I also find it frustrating that I can't customize the content across platforms in one post. For example, if you want to tag twitter handles in a post, you can only set that content to go on twitter. You have to do a separate post for the other outlets. Review collected by and hosted on G2.com. Recommendations to others considering MeetEdgar: Use the free trial as much as possible to make sure it will work for you before committing to a paid plan. Review collected by and hosted on G2.com. What problems is MeetEdgar solving and how is that benefiting you? Not enough staff to keep social feeds active. Meet Edgar helps me keep my social feeds active while recycling content throughout its lifecycle. It frees me up to work on other things since social media is only one very small part of my job.

- Alyssa G.

Pros & cons

Intercom

Pros
Easy to create customer journeys/sequences
In product tours
In product tool tips

Cons
Customer support could be betterwish posts looked less like pop ups
the interface is difficult to use at first

MeetEdgar

Pros
The library is done very well
It posts content on the last-in-first-out basis and it lets you add multiple variations of posts for the same piece of content.It's easy to manage multiple accounts at once.It's very user-friendly and it's easy to get a hang of it.

Cons
The reporting is very limited
There's no dashboards or easy way to track how your posts are performing.Honestly, that's the only recommendation I have—everything else works great!

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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