Intercom vs Mobot

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

Mobot is amazing! Great partner to make sure we don’t have any surprises when we release new versions of our SDK! This has been a huge game changer for our mobile team and has saved us and our customers a ton of time and headache.

- Lewis Chung Engineering Manager at Persona

Can’t say enough about how much better I feel with each release now that Mobot is part of the pipeline. Our stability rating for iOS is now at 100%!!!

- Swamy R CTO/COO of Sandboxx

For companies with native mobile apps, Mobot uses mechanical robots to automate mobile app tests that were previously impossible, eliminating error-prone, tedious manual testing and ensuring higher quality, bug-free app releases. Mobot uses real, mechanical robots to automate physical testing, a proprietary 4th test driver technology, on over 200 mobile devices. (Check out their homepage to see their testing robot in action.) Supervised by humans, the robots automate business-critical test scenarios, capture results, and integrate into your release process. Their robots test like a human. They tap. They swipe. They toggle between two phones, between apps, and third-party devices. All Mobot customers are assigned a Customer Success Manager who verifies robot test results. You get the best of both worlds: efficiency and speed of automation, with the judgment and verification of manual testing.

- Jason Boog