Intercom vs Scoop.it

Side-by-side comparison of features, reviews, pricing and more

Intercom

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Request for a Quote

Scoop.it

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Free

$0

Per month

Pro

$14.99

Per month

(paid yearly)

Or $17.99/month

(paid monthly)

Plus

$67

Per month

(paid yearly)

Or $79/month

(paid monthly)

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Intercom reviews

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

Scoop.it reviews

I have been using Scoop.it continuously since February 2011 and have watched it evolve into the great curation platform it is today. I have just been provided access to a Beta of V5 which on early examination, looks like it will take the platform to another level for serious content curators. My single Scoop.it topic (Business Improvement) has attracted 118,000 followers from the business community throughout the English speaking world. As a management consultant working primarily with small to medium businesses, I have found Scoop.it an invaluable tool for discovering, sharing and storing great content that my followers and clients can use to improve their businesses.

- Daniel W.

Scoop.it is not your set and forget curation tool. You need to spend time on the platform to make it work for you. It won't be of much use if you don't give it time. All the best.

- Sabih J.

It makes content curation super simple and quick and if you're willing to go with the premium options it only gets better. If you can choose a Ford Escort or A Ford Mustang GT the differences between pricing tiers is big but totally worth it.

- Kevin M.

Pros & cons

Intercom

Pros
Easy to create customer journeys/sequences
In product tours
In product tool tips

Cons
Customer support could be betterwish posts looked less like pop ups
the interface is difficult to use at first

Scoop.it

Pros
Ease of use
Always being improved
Inexpensive.

Cons
The option to remove the Scoop.it branding is expensive
The current features and functionality versus how often I use this don't warrant a paid licence yet. Being a cloud based SaaS content marketing app, its not as fast sometimes as you would want
Its not super slow, but the refresh rate could be better.

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