Intercom vs SendX

Side-by-side comparison of features, reviews, pricing and more

Intercom

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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SendX

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Per 1000 subsriber count - $9.99 per month

20M+ Downloads
5/5

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Intercom reviews

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

SendX reviews

Extremely useful for email marketing automation I can create sophisticated email marketing campaigns. I'm able to plan my launches. I've been able to generate more sales because of this. The team are also superb - helping me with my requests very quickly. I'm barely scratching the surface as far as using the software to its fullest extent. I have to say that SendX is the best email marketing software I have used till date.

- John Buchan Founder @ CharmOffensive

Before sendx, we were using mailchimp. For some reason, our deliverability was compromised and we tried to investigate. Mailchimp support never got back! In my frustration, we decided to give sendx a go. Migrating was smooth and started our campaigns through sendx. Great delivery rates. Also, Agni from their team is a rockstar! Prompt, knowledgable and actually listens to what you have to say.

- Manan S.

We are an Ed Tech company. After testing out SendX for 1 month it was clear that this is the right system for us. We went ahead with the full implementation and did a deep integration of SendX with our in house CRM. The tech & support team at their end was very helpful and provided almost instant support for most of our queries. Post this we have been using SendX for nurturing our leads and users based on their category of interest (courses). Finally our marketing automation initiatives are paying off with SendX and we see a clear ROI with them. I would recommend anyone who has a marketing automation use case (like ours - EdTech) to try out SendX

- Jayarajan J.

Pros & cons

Intercom

Pros
Easy to create customer journeys/sequences
In product tours
In product tool tips

Cons
Customer support could be betterwish posts looked less like pop ups
the interface is difficult to use at first

SendX

Pros
So far we have been pretty happy with the service and the speed with which the product is evolving
Development and support
The support on issue resolution is great and the developments going on are even better
This Email marketing software actually it's the best , I like the fact I can send unlimited Emails to my customers monthly
This tool Is affordable to me and any startup company can afford."

Cons
Communication was always delayed until the next day due to the time difference (team is in India)
This was very frustrating when you are trying to fix an issue in the moment
No proper Analytics and reporting for email campaigns
Very limited integration with other marketing tool
My biggest complaint about the software is that the portal can be very slow to load."

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