Intercom vs Ubeya

Side-by-side comparison of features, reviews, pricing and more

Intercom

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Request for a Quote

Ubeya

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Basic - $59 per month

Premium - Request for a quote

20M+ Downloads
5/5

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Intercom reviews

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

Ubeya reviews

We have saved money by having to the minute hours reported through the App. We have also improved upon ensuring staff coverage for our facility- Staff is able to communicate with each other or the Managers via the app if they are unable to fulfill their shift and thereafter find a replacement prior to the shift start. It's a great tool for any size business and a great value compared to the hardwire systems available on the market today.

- Jay G.

I searched for so many softwares that would do what I needed for my company. Majority of them were way overpriced. Ubeya was the closest software I could find to checking off majority of the boxes in my list. I have figured out ways to work around some of the things i needed in the app - primarily, I book multi day events without specific shift times, and wish their was an option to just book workers for multi days without needing to create a new shift per day. I love the customer support whenever I have a question. I love that the rate is included into the amount of workers used in a month. I love the chat/feed feature where you can send messages and ask questions to your workers - I just wish they could also respond with questions or answers directly on that feed if they have any. I would love a way to adjust the fields in the event to fields that work for me. You are able to do this in the worker profile to adjust fields, but not for the events. There are many fields in the event booking that I do not utilize and my workaround has been to just type in all my additional details in the notes section Overall, ubeya is meeting my needs for now. There is definitely room for improvement to make it the perfect staffing software, but for the price and budget in my small business, I'm looking for ways to using this for the first time this year. I've been very happy.

- Courtney O.

Their customer service is great. They are very responsive and always eager to help. The admin software has made our lives so much easier. The staff side just needs some tweaking and a more robust messaging feature needs to be rolled out.

- Brian P

Pros & cons

Intercom

Pros
Easy to create customer journeys/sequences
In product tours
In product tool tips

Cons
Customer support could be betterwish posts looked less like pop ups
the interface is difficult to use at first

Ubeya

Pros
Overall, we are pleased with how simply it has made staffing for our business
We are excited to continue helping to refine the app
Ubeya completely streamlined our staffing process
Checking staff availability and assigning them to work shifts is so easy
Ubeya has saved us so much time in staffing which allows me to focus on more creative aspects of my job, which in turn has helped us be more successful."

Cons
Initial set up was difficult, but the folks @ Ubeya helped us quickly every time we needed it
Can't create multi-day events without creating a new shift per day
My bookings are for full weekend availability so I don't even need the shift feature -biggest complaint with the software for me )
UI for staff is a bit confusing (i.e
clocking out for break vs out of the shift)
The messaging feature is still not refined so we have to use another program for the time being."

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