Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
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Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
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Easy to get started right away. JivoChat just works right out of the box. It integrates all my social media channels and helps us handles all the chats with customers much more easily. The buillt-in CRM and team chat are perfect to complment with the Livechat and integrated inbox features. What really impressed me the most that I felt in love with JivoChat was that I was having some serious issues with the FB Business Suite app on all android phones at our office while iOS ones were ok. Anyway, I gave JivoChat a try and it just fixed my problems and more! I had to come here to review immediately. Oh the mobile apps work perfectly also.
Natapol S.JivoChat is an enterprise omnichannel messenger designed to let teams communicate with customers wherever they are. Engage with visitors through live chat, Facebook, voice services, email, and mobile with JivoChat, and you'll never miss another website conversion. You can receive all of your clients' messages in a single Agent App thanks to JivoChat's omnichannel architecture, which keeps you organized. Website conversion rates also improve as a result of proactive invitations that draw in site users and allow you to offer the greatest customer service while continually generating new leads. Interested? To start boosting your internet sales right away, follow these steps: 1. Create an account on Jivochat by visiting https://www.jivochat.com. 2. Add the script code for JivoChat to your website. 3. After downloading the app, decide whether you or your entire team will be available to communicate with clients. 4. Integrate other channels of communication that you'd like to employ to speak with your clients using Jivo (Facebook, Viber, Telegram, mobile, etc.) 5. Obtain crucial data about your visitors in real-time (names, social media profiles, the duration of their visit, the page they are currently on, etc.). *NEW* JivoChat is portable. Take a look at these innovative smartphone features: JivoChat signup; Multi-agent conversations, where users may now invite other coworkers to chat; Common shorthand; File transfer; Visitor monitoring; Message archive; Colleague chat; Reminders; Visitor monitoring; More than 270k online businesses use JivoChat to enhance customer communication. A FREE Live Chat, yes, but there's more. An all-inclusive communication solution that will make your online store a sales machine! Visit https://www.jivochat.com to begin turning visitors into customers.
Fantastic collaboration and communication features What do you like best about Fuze? It has a whiteboard feature which is very helpful during my meeting demonstrations and collaborations. It suits the number of indiviudals who join meetings in my organisation since it can handle 1,000 participants in meetings. It has a seamless integration with popular cloud storage solutions like Dropbox and Box and I usually use the feature because of easy it is to use and how secure my files have always been in DropBox to share files.
Robert A.At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition between calling, meeting, chatting, and content sharing, and collaborate on any device, whenever and wherever they choose.
The app is great. It works perfectly from the background and pops up as at when needed.
- Odusanya Adedeji
Pretty excellent so far. Hope the free version is good after trial ends...
- Paul Lee
I love the App, the interface is user-friendly and very easy to access
- Shabs Fàzi Samde
"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!
- Vanessa O.
"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.
- Tiffany F.
"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.
- Stuart S.
Pros |
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You get a 14 day free trail |
You have to have super great support |
Keeps track of the users |
Cons |
---|
You can only assign chats to online users |
No auto-message |
UI is a bit plain and somewhat dated. |
Pros |
---|
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC |
Fuze call reporting provided valuable insight into call activity and the history of individuals |
The Fuze softphone UI was clear and simple |
Cons |
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We left Fuze because they could not integrate with MS Teams as a direct routing partner |
Overall the monthly cost for the licenses and variable per minute dialing costs were too high |
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks. |
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