JustCall vs Twilio

Side-by-side comparison of features, reviews, pricing and more

JustCall

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Standard

$24.00

Per Month

Premium

$48.00

Per Month

Twilio

Category: Communicationg Tool
Industries: Communication, Busines

Pricing

Starting at $14.95/month for up to 40k emails. Up to 100 emails per day for free.

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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JustCall reviews

ll cloud-based phone systems say they support SMS, but none of them actually do in Australia. I'm so relieved to find out that JustCall does! I also love that you can set a disposition and write notes directly in the JustCall app that can be sent automatically to the CRM (no excuse for sales people to not write notes). It's great to see the innovation with AI in JustCallIQ and I can see that being extra helpful in the future. Their Support couldn't be more helpful and are always so quick and diligently follow-up.

- Brett C. General Manager

The phone system is convenient and easy to use. You can fully understand and use the application even without tutorials because of the accessibility of the functions. The customer service is beneficial as well.

- Pearl S. Front Desk

The HubSpot integration is the best of any vendor I've seen. Support staff has been friendly and helpful, and porting our old number to the system was easy. They also have a built-in IVR system so we can direct callers to the right team.

- Derik S. CEO

Twilio reviews

It has everything and that makes my job easier. I can attend the customer through chats or through calls, I can know how many calls are on hold and its database allows me to call back if a customer could not be attended at the right time. Overall all of its features are useful.

- Ariel L. Senior Associate Recruiter

I really like the simplicity on getting up and running, and how easy it's to maintain.

- Dave K. CEO

What we like the most about Twilio is the easy connection with other Apps and the ease of receiving calls; it is not something tedious or that you have to configure it in a dull or arduous way; it is effortless.

- Johan M. Product Manager

Pros & cons

JustCall

Pros
Works amazing for the most part
Very little issues and super glad we found them and will continue to use them for the foreseeable future
They really care about their users getting the most value from their service and resolving any rare issues we've encountered
JustCall has been a great addition to our systems and makes calling from the office or the road very easy
Just all is easy to Install and use, free text and calling are a cherry on top
Using that service to grow sales is amazing."

Cons
At some point there were interruptions due to the network
Also sometimes cut the voice due to the connection
When more then one caller is ringing for 2 different accounts there is no way of choosing which caller you can answer
It's really hard to find the voicemail
I have endless dislikes about the app
Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected."

Twilio

Pros
I like that you can search for a certain number that you'd like ideally (or even just part of it, ie
the last 4 digits) and it's great to be able to create sub-accounts
Even better yet, they give amazing tutorials on how to use it step-by-step
I highly recommend Twilio
Generally speaking very happy we haven't had any significant issues with twilio and it's allowed us to accomplish our texting needs seamlessly in Salesforce
I would like to say that overall I love the Twilio product that I am using."

Cons
It can be difficult to find your way around the website
Even with documentation, setting up functions can be confusing
If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is
It should be known - the problem could actually be with facebook or whatsapp, since the twillio to whatsapp integration requires facebook too
My overall experience has been really bad - primarily because there is no way to talk with a human."

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