Katalon vs Intercom

Side-by-side comparison of features, reviews, pricing and more

Katalon

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Free

Premium- $25 per month

Intercom

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

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Katalon reviews

"Katalon: The One Stop Solution for your Test Automation!"

- Chitrarath B.

"Sufficient tool for REST API testing" What do you like best about Katalon Studio? The interface is very intuitive and easy to pick up, with little need for assistance from the documentation until more complex testing. Test reports provided at the end of each test run are helpful and easy to access. The TestOps dashboard is a great resource for monitoring test execution. Review collected by and hosted on G2.com. What do you dislike about Katalon Studio? I struggled with implementing the data source feature into my tests without deeply consulting the documentation. Additionally, I experienced a couple of instances where the tool crashed amidst trying to edit multiple tests quickly. These crashes caused me to lose some trust in the tool. Review collected by and hosted on G2.com. What problems is Katalon Studio solving and how is that benefiting you? Fortunately, due to Katalon Studio's intuitive setup, I don't need scripting knowledge or experience to create and maintain functional API tests. Additionally, having the scripting functionality available encourages me to advocate the tool with others on our team who do have that scripting knowledge and prefer to write tests that way.

- Devan V.

I am very happy for UI and API automation testing. UI supports with all browsers option is good.

- Sampath B.

Intercom reviews

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

Pros & cons

Katalon

Pros
Codeless test automation
Integration with Web, Mobile, API and Desktop automation
Possibility of end to end test automation using CI tools

Cons
Better documentation that helps to automate quicker
Not all the desktop applications are supported, needs to improve a way to automate all desktop applications
Integrations with other reporting systems.

Intercom

Pros
Easy to create customer journeys/sequences
In product tours
In product tool tips

Cons
Customer support could be betterwish posts looked less like pop ups
the interface is difficult to use at first

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