KingsConference vs Freshchat

This is a good app, but it has a lot bugs, the most being the fact that my Bluetooth earbuds can't access the audio play, as it only uses the phone speakers, this is my major issue because I wouldn't like to disturb others with my meeting. Plus overall, it closes unexpectedly and disconnects easily, and I also think more attention should be payed on the UI as it's not friendly Enough. Thank you

- Goodness Okwudili

We use this for our daily church prayers so I've used this app a lot. It's a somewhat functional app however there's a few major bugs that need fixing plus a few things that need improving. I've sent multiple crash reports also sent an email to the developers hoping to see a difference but to no avail I didn't even get a response. The app crashes if you switch tabs or stay on the chat feature for too long, sometimes the chat doesn't work at all. It's way too easy to accidentally leave a call.

- Bethany Lowe

The app needs some improvement, when a participant enters the meeting its always destructive. Please make entering meeting on mute a default setting. Its an app with potential, but a lot has to be done to improve user experience. And the "beep" when someone enters the meeting is not necessary, it contributes to the destructive. Hope this feedback can be taken into consideration asap as this app is very necessary for the times we are living in. Thank you

- Lerato Letsaba

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát