LambdaTest vs Verint

Side-by-side comparison of features, reviews, pricing and more

LambdaTest

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Free

Live - $15 per month

Real Device - $25 per month

Verint

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Request for a quote

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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LambdaTest reviews

Their customer service is very good and their pricing is reasonable for all that they offer.

- John K.

I used Lamdatest as a freelancer. I became self-employed and didn't need it anymore, I did however forget to cancel my yearly subscription. I contacted support as soon as I got charged to ask for a refund. I was offered a partial refund (around 70% of the price) and continued usage for the rest of the year. They also re-quoted their Terms and Conditions. I understand of course that the company is covered legally but compared to the (many) times this has happened to me, this is the only company that responded this way. I will not use them again and I would not recommend.

- Athanasios A.

Our customers started reporting that our websites stuck in lower verisons of IE and Firefox. So we thought to get it tested and yes they stuck!. Thanks to LambdaTest with its enrich features we were able to build a compatible website.

- Avalokita P.

Verint reviews

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

Pros & cons

LambdaTest

Pros
Awesome Cross Browser Testing Cloud Tool for all QA activities
It's a great tool to set and track automated tests and metrics are really useful
You can test multiple platforms like Apple, Windows, Tabs, Mobile browsers, etc same time for your website, and you can also include your favorite ones in a setup and test from that."

Cons
Our customers started reporting that our websites stuck in lower verisons of IE and Firefox
So we thought to get it tested and yes they stuck
There is a bit of lag, but I understand I'm controlling another machine over the internet, but the lag isn't that much, I was still able to work and get the job done
On rare occasions LT could be a bit slow to load the test environments (~15 seconds), which could be a problem when hundreds of browser/device/OS combos need to be tested quickly."

Verint

Pros
Agent User abilty to view and remain in adherence
Call management
ability to tag and file calls
Organized and User friendly Speech Analytics user space

Cons
Speech transcription Exporting
Speech voice recognition and need for tuning
Ability to export and talk to other platforms like Tableau

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4.6/5

20M+ downloads

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