Lightico vs DocuPhase

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Lightico

Category: Documentation Tool

Industries: Marketing, Business, Education

Pricing

Contact for a Quote

DocuPhase

Category: Documentation Tool

Industries: Business, Educational, Financial

Pricing

AP Automation

Starting at $500

Per Month

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Most popular feedback for Lightico

In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call. The process is seamless and very similar to an interaction you would have with a friend/family member where you are talking and sharing pictures via text while on a call. It's natural, easy and quick. Comparing this to needing to send a link or a document in an email, this is light years ahead of anything else on the market.

Jamie M.

About Lightico

Ideal for Consumer (B2C) focused businesses *** *Dear Students - we do not have student plans. We do not provide affiliate links* Highest eSign, and eForm Automation completion rate. Instantly collect eSignatures, build HTML forms (eForms), supporting documents, while on a call. With ad-hoc documents, or pre-formatted templates. Via text/SMS or email (eliminate needless 'envelope' expense)- get e-Signatures on the spot. Use through API or stand-alone. Integrations including Salesforce.

Most popular feedback for DocuPhase

Great resource for creating workflows to automate tasks and remove the need for back and forth paperwork or emails which can get lost. Document images are easily located within DocuPhase which eliminates contact from other departments looking for information.

Tiffany R.

About DocuPhase

DocuPhase is an end-to-end AP Automation and Vendor Payment solution that automates the entire procure to pay process in one easy to use application. DocuPhase is the only AP and Vendor Payment solution that completely automates the 3-way match process and works with your ERP of choice. Finance teams are able to automate how invoices are routed for approval and receive real-time status updates. Gain more time back in your day by completely automating your AP processes with DocuPhase.

Lightico reviews

Overall, Lightico has greatly improved my day to day working life. It has made things much easier, simpler and quicker. It is easy to fill in the documents required in a prompt manner to send to a customer for them to approve themselves and provides a better experience to both the customer and ourselves using it.

- Francis R. Customer Advisor

I love the way I can present to my customer the details of the plan they are agreeing to so that they can take the time to read through the details and agree to the package. I also feel the customer has a better experience as they don't have to listen to terms and conditions being read out to them

- Mark H. Loyalty

Overall my experience has been positive, the good features far outweigh any issues I have encountered.

- Tiffany c. account manager

DocuPhase reviews

I like the fluidity of the application and how they are passionate about listening to their customers requests

- James N. Senior Infrastructure Engineer

Versatile workflows, easy UI with great intuitive design

- Eri I. Technical Solutions Designer

Paperless & Automate operations. Document/Workflow/Form Management System Analytic Reports

- Harsha V. Sharepoint Administrator

Pros & cons

Lightico

Pros
Presenting a clear view of all terms for the consumer makes a great experience
Good, has simplified the workflow of getting customer forms and has been a convenience to our customers
It helps for a better customer conversation and sales interaction
Overall my experience has been positive, the good features far outweigh any issues I have encountered."
Cons
You can edit before it is sent, however once it is sent you either have to explain to the customer where you made a mistake typing the t's and c's or you have to start from scratch
I dislike that when sending the documents out via email they often do not arrive/take much longer than text messages
For EE upgrades, sales
The drop down option for selecting 'Spend cap
8/10 customer get stuck on what to do
I find it's been difficult sometimes for multiple parties to sign pages both sent to the same email address or number, often they come back only 1 signed or missing a date."

DocuPhase

Pros
Also, I know if I have any issues I can call DocuPhase with anything and they're right there to help
The most valuable feature to me is the ability to create or change a process with very little time and expertise involved
DocuPhase is by far my favorite tool to work with because I am able to do so much with it to improve many areas
I work on DocuPhase almost daily and find it easy for completing my tasks
It lists out the pending tasks and being able to prioritize them helps."
Cons
When there are problems with ScanDox/Upload Manager, the solution that fixed the problem the time prior doesn't always work, which leads to a tech support request
Navigation through the application is not intuitive and cumbersome
The validations on data entry seem to miss the fact that the end goal is a valid application to the state
We have reduced our email burden tremendously, so we spend less time reviewing emails to determine what info we need
Since I am not an IT person, I don't really delve into the deep database stuff
However, when I get an exception error or something like that, I really struggle trying to find the error."

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