LiquidPlanner vs Freshdesk

LiquidPlanner uniquely uses effort and resource prioritization to drive expected dates that ultimately addressed our issue of shared, constrained resources. Other software highlighted potential issues, but no other solution showed the impact and gave information on how to resolve the conflict

- Victaulic LiquidPlanner Manufacturing Customer

We no longer overpromise on projects and underestimate the time it takes to complete tasks and milestones. The prioritization features have enabled us to focus on what is truly important instead of just using high / low / medium which don’t have that much meaning in reality.

- Robert LiquidPlanner Customer

Their predictive, priority-based scheduling is what attracted me to LiquidPlanner and is truly a game changer…. Say goodbye to the long hours of having to manually make these adjustments.

- Sara Project Manager, Robotics Company

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager