Localist vs Genesys Cloud CX

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Localist

Category: Task Management Tool

Industries: Education, Marketing, Business

Pricing

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Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Localist

Our previous website calendar system consisted of our staff manually entering events when the public would email them to us. Even with copy/pasting each field, it would take up some time to process a lot of requests. Now, we can approve or deny events with the click of a button and the public takes the time to format the events themselves. This also allows for required fields so we don't receive events with missing information.

Frankie R.

About Localist

Localist brings together all the event management and marketing automation tools you need in one place. Our user-friendly platform makes all events (free and paid, online and in-person) more discoverable, by centralizing and automating all of your event and calendar assets. With extensive integrations and an API, Localist works with all of your existing tools. And, we centralize the event listings process with a streamlined workflow.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Localist reviews

We looked at many different event software solutions before deciding on Localist. It's a great product, and the customer service is unparalleled.

- Nicky E. Associate Director of Digital Media

I'm very familiar with Localist after having used it for a few years so I'm reluctant to change to a different email merge system but I do find it to be user-friendly and easy to introduce people to.

- Raymond R. Web Designer

In our particular application, there just isn't very much traffic. The idea of a dedicated event calendar can feel like too much when everyone already uses their own CRM or email lists to communicate about events. More flexible integrations would be a nice feature, like if Localist could pull in events automatically from third-party CRMs. Customizeable reminder messages and follow-up messaging would also add value.

- Craig B. Assistant Director

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Localist

Pros
The solution is very flexible to our needs and the branding capabilities are impressive
The ease of use and empowerment of users to submit events
Localist is very easy to setup and administer and is a very powerful calendar platform to help manage and promote our many events on campus
Administrators love the ease of setup, reporting and the configuration flexibility."
Cons
The webinar on Channels was so confusing that it took me months to figure out what they were talking about
Again, lots of learn-by-doing
We also found an issue with users being able to create their own avatar, in some cases the avatar could be offensive and there is no way to easily "report" that to the calendar admins
Support has been generally terrible
Anything outside of the basic functionality is simply not supported and they have been unwilling to implement ANY requests that we've made
On several occasions the answers provided by support have been blatantly wrong and only through our own channels have we been able to fix problems that the vendor created."

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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