Lucid Meetings vs Freshchat

Side-by-side comparison of features, reviews, pricing and more

Lucid Meetings

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Teams

$9

Per month

Business

$199

Per month

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Lucid Meetings reviews

This Lucid meeting is awesome platform to organize business meeting in a such efficient way. I got such wonderful experience first time using in this meeting platform. ease of use in this platform. Pre-meeting and Post meeting tools in this platform are awesome. Scheduling, voting management, minutes management is also good.

- Amit G.

Its helps in proper pre-planning of meeting; lucid meeting encourages deep thought that allows for concise agenda planning, task assignment and timeline for achieving task with report to a superior within the meeting.

- Wole O.

Amazing online meeting platform that effectively used for collaborating multiple team folks. Real time screen sharing, meeting recording and storage options makes it best

- Arun M.

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Pros & cons

Lucid Meetings

Pros
Strengthens your employee engagement and retention
Builds team and cultural alignment
Drives productivity.

Cons
Expensive
Initially difficult to use
Need more training on how to use it.

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

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Get through books, docs, articles, PDFs, email – anything you read – faster.

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