ManyChat vs Intercom

Side-by-side comparison of features, reviews, pricing and more

ManyChat

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Free

Free Trial

Per Month

Pro Starting at $15

Intercom

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Request for a Quote

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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ManyChat reviews

Amazing tool for anything chatbots, when it first started it was super unique. Our page was one of the few with automated dm's where customers could reach us at any time.

- Ali T.

The flow for the tool is fairly simple, to setup a reasonably complex chat flow without a huge learning curve. You can take advantage of many built in features to make your chat bot do exactly what you want.

- Chris W.

It has many features that give the flexibility to build a chatbot exactly how we need. Easy to use visual flow builder. An excellent part that I like is that we can create templates and reuse them.

- Sameer G.

Intercom reviews

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

Pros & cons

ManyChat

Pros
A lot of pre-made templates are available that cater to the need of different businesses
You can easily add Button
Allows the user to easily create their funnel for businesses/services.

Cons
It does not have a built-in calendar
Not very intuitive
It needs to update & advanced.

Intercom

Pros
Easy to create customer journeys/sequences
In product tours
In product tool tips

Cons
Customer support could be betterwish posts looked less like pop ups
the interface is difficult to use at first

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