MarcomCentral vs Livespace

MarcomCentral did exactly what we expected. It helped us automate our design and printing process by creating templates that took the place of our one-off designs. We were at a point where every business card, in a corporation that had 5,000 employees, was created by one of our designers. We had great support with our implementation team and customer service. They are constantly improving their product, which was great.

- Kelsey D.

Overall, our five-year relationship with MarcomCentral has been positive. While we've hit our roadblocks, the team always arises to the challenge. The software helped us create an environment where local markets can autonomously create marketing/event materials, while achieving brand consistency by locking down the branded design elements and incorporating an approval workflow. The platform, however, is not particularly strong with copy fitting, and the rich text editor does not entirely fill the design gap, so most of our more complex brochures have to be custom designed. Over the last 5 years the software has significantly progressed to incorporate our enhancement suggestions and keep up with industry trends, though at times we've experience long turnaround times for work and requests. Though, the new support ticketing system gives greater transparency into the process.

- Erinn R.

The benefits is having a location for all things brand from Sentry. We want to keep it simple for users to know where to go, and have quick and easy access to what they need to enhance their workplace duties. The software provides the resource for supporting and strengthening our brand.

- Andrew W.

Great, eager to continue working with Livespace, there is no doubt that the versatility and quality of its services deserve a 10/10, one of the best in the area of customer relationship management, knows how to achieve what your client It needs at all times and in a practical way.

- Brenda C.

Clear, defined templates to quickly set up particular parameters and their associated reporting so different depts that are involved in the account can run their particular reports and get the needed information quickly.

- Rafi S.

I started using it for a trial and the system seemed to check most of the boxes for our needs, BUT... One day I sent out an email through Livespace and the system completely mangled it - included a large junk of base64 code in the middle of the email (this is apparently how it handles the inline images). I sent a complaint to the sales rep who was onboarding me - silence. A few days later, I sent another email to the sales rep as well as the support mailbox - few days went by, SILENCE. I would recommend this system only if you are ready to have your emails messed up by it and hear nothing back from the company ever again. Otherwise, I DO NOT RECOMMEND.

- Rad P.