MarketBox vs Canny

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MarketBox

Category: Task Management Tool

Industries: Marketing, Communication, Educaiton, Business

Pricing

Basic

Starting at $40.00

Per Month

Professional

Starting at $50.00

Per Month

Canny

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Growth

$400/ mo

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Most popular feedback for MarketBox

It's been a great experience so far, the support team is very receptive and helpful. As customers, we feel engaged, valued and most importantly heard, when our feedback is taken into consideration! All the best to the MarketBox team!

Amine H.

About MarketBox

MarketBox helps service businesses with mobile or virtual workforces scale and grow with our eCommerce booking and business automation platform. Whether you offer at-home services, virtual consultations, or operate out of a fixed location, MarketBox has you covered. Features include customer self-booking of one-off or recurring services, payment processing, location-specific pricing, appointment packages, travel zones, travel time optimization, reminders, business management tools, and more.

Most popular feedback for Canny

I’m just so impressed with my experience using Canny, from the user interface to the API. It was just truly a delight. Every step of the way, it’s clear how much intentional refinement and care has gone into making things as simple as possible yet powerful enough to get the job done. It is certainly inspiring to see somebody able to do it right, and as we’re working on improving our product, I just hope to be able to give our users the same delight as I get using Canny.

Simon B.

About Canny

Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.

MarketBox reviews

Pretty happy - I have more time to take on additional clients, or not work ridiculous hours.

- Charlotte S. Fitness Guru | Entrepreneur

Overall, this is a powerful and customizable booking platform while empowering our providers with proper technology to scale our business.

- Geoffrey K. General Manager

Any minor roadblocks we've encountered during the onboarding process have been not only answered by customer service but incorporated into their next round of changes/updates.

- Julie D. President & CEO

Canny reviews

It counts the vote and keeps track of the progress

- Anamaria R. Customer Support

am a PM and I like that Canny allows my team and I to collect user feedbacks that are visible across stakeholders including users. Users can upvote certain feedbacks so that my team can prioritize some of the important user stories for product development purposes.

- Jack L. Product Manager

It gives us a direct line to what our customers want, so we can make regular course corrections to our strategy. And the Canny support team are awesome!

- Paul K. Co-founder

Pros & cons

MarketBox

Pros
MarketBox has helped to optimize the time needed to onboard a provider, make changes to an existing booking and even better, it allows our providers to manage their own schedules with complete ease.The dashboard has real-time data for our daily sales performance, we appreciate that, since it serves as motivation for the time to hit our daily targets
The automated notification feature (Ex: When a booking is made or a customer placed an inquiry) has been crucial to our response times and our overall customer experience.
Cons
The availability section needs improvement
Some Instructors have difficulty understanding the functionality at times
Image size of the profile picture has to be less than 100kb.

Canny

Pros
It's a super easy tool for all of us to collect feedback in a unified spot
Different departments have conversations with the same customers, and we all hear different sentiment
Now the user and others can see their suggestion and engage others interested in the same feature
Great support as well although it's so easy you'll hardly ever need it
Canny is really great for capturing user feedback
The constant updates and improvements are nice."
Cons
In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more
This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode
Minor inconvenience, but I thought I would mention it anyway
That is the biggest reason for any negative sentiment in my review
You need to specify a feature request category first, which makes it difficult to find issues quickly
You end up wasting a lot of time going through categories to find an issue category."

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