MarketBox vs Front
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Sir Richard BransonMost popular feedback for MarketBox
It's been a great experience so far, the support team is very receptive and helpful. As customers, we feel engaged, valued and most importantly heard, when our feedback is taken into consideration! All the best to the MarketBox team!
Amine H.
About MarketBox
MarketBox helps service businesses with mobile or virtual workforces scale and grow with our eCommerce booking and business automation platform. Whether you offer at-home services, virtual consultations, or operate out of a fixed location, MarketBox has you covered. Features include customer self-booking of one-off or recurring services, payment processing, location-specific pricing, appointment packages, travel zones, travel time optimization, reminders, business management tools, and more.
Most popular feedback for Front
The rule functionality is my favorite part about Front. It's allowed me to automatically delegate emails that are not relevant to me to the appropriate party, automatically archive senders who do not allow an unsubscribe option, and tag items like News and Receipts that are not immediately actionable and remove them from the inbox.
Alexandra B.
About Front
Work happier and more productively with Front. Save time with powerful, flexible automations and shortcuts. Collaborate efficiently within and across teams with message assignments, comments, and internal draft sharing. With Front, your inbox finally works for you, and there's no need to train your team on a new tool. Front looks and feels like email, so it's fast to set up and easy to jump in and start working right away.
MarketBox reviews
Pretty happy - I have more time to take on additional clients, or not work ridiculous hours.
- Charlotte S. Fitness Guru | Entrepreneur
Overall, this is a powerful and customizable booking platform while empowering our providers with proper technology to scale our business.
- Geoffrey K. General Manager
Any minor roadblocks we've encountered during the onboarding process have been not only answered by customer service but incorporated into their next round of changes/updates.
- Julie D. President & CEO
Front reviews
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
- Marjolaine L. Co-founder
I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.
- Felipe P. Team Lead TechOps
Overall great product, really happy with the exception of the email nesting
- David D. Owner
Pros & cons
MarketBox
| Pros |
|---|
| MarketBox has helped to optimize the time needed to onboard a provider, make changes to an existing booking and even better, it allows our providers to manage their own schedules with complete ease.The dashboard has real-time data for our daily sales performance, we appreciate that, since it serves as motivation for the time to hit our daily targets |
| The automated notification feature (Ex: When a booking is made or a customer placed an inquiry) has been crucial to our response times and our overall customer experience. |
| Cons |
|---|
| The availability section needs improvement |
| Some Instructors have difficulty understanding the functionality at times |
| Image size of the profile picture has to be less than 100kb. |
Front
| Pros |
|---|
| The best feature about Front is the ability to communicate with both my internal and external teams without having to forward a bunch of emails |
| It has a number of very good features for helping teams work together for sales and support |
| The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible |
| I like Front as the best shared inbox tool on the market - it has the most functions/features, was the easiest to deploy and solves all of our issues |
| I love that we all have access to see communication between our customers and our sales representatives |
| Everything is documented and in easy access." |
| Cons |
|---|
| Because of the way we work, we copy and paste the text of the sent e-mail in our other systems |
| This delay, especially when one sends many e-mails, is particularly annoying |
| There are a couple niche, specific limitations that we have that we have to build workarounds for |
| Honestly can't think of a major pain for our use case |
| Sometimes I do miss dragging an email into a folder and having it pop back into my inbox when the customer responds |
| Front has tagging, but I have found that I still miss using folders |
| Plugin is a little bit confusing |
| Sometimes it's hard to differentiate which one is order and subscriptions due to the top down feature and no different color line." |
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