MarketBox vs Shelf
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Sir Richard BransonMost popular feedback for MarketBox
It's been a great experience so far, the support team is very receptive and helpful. As customers, we feel engaged, valued and most importantly heard, when our feedback is taken into consideration! All the best to the MarketBox team!
Amine H.
About MarketBox
MarketBox helps service businesses with mobile or virtual workforces scale and grow with our eCommerce booking and business automation platform. Whether you offer at-home services, virtual consultations, or operate out of a fixed location, MarketBox has you covered. Features include customer self-booking of one-off or recurring services, payment processing, location-specific pricing, appointment packages, travel zones, travel time optimization, reminders, business management tools, and more.
Most popular feedback for Shelf
My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.
Jordanne O.
About Shelf
Shelf helps companies get things done and avoid costly mistakes by providing the best document search in the Industry. Used by organizations like Gerber, Amazon and Nielsen, Shelf was designed by a Harvard knowledge management expert to have best in class search and findability. Shelf also has enterprise level security and is an award winner in usability. Our customer love us because we make document management easy. Contact us for a free demo.
MarketBox reviews
Pretty happy - I have more time to take on additional clients, or not work ridiculous hours.
- Charlotte S. Fitness Guru | Entrepreneur
Overall, this is a powerful and customizable booking platform while empowering our providers with proper technology to scale our business.
- Geoffrey K. General Manager
Any minor roadblocks we've encountered during the onboarding process have been not only answered by customer service but incorporated into their next round of changes/updates.
- Julie D. President & CEO
Shelf reviews
SHELF has been great! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product.
- Jared O. WFO Supervisor
Very good. I'd definitely recommend it
- Rudy C. Knowledge Content Specialist
We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.
- Don D. Head of Operations
Pros & cons
MarketBox
| Pros |
|---|
| MarketBox has helped to optimize the time needed to onboard a provider, make changes to an existing booking and even better, it allows our providers to manage their own schedules with complete ease.The dashboard has real-time data for our daily sales performance, we appreciate that, since it serves as motivation for the time to hit our daily targets |
| The automated notification feature (Ex: When a booking is made or a customer placed an inquiry) has been crucial to our response times and our overall customer experience. |
| Cons |
|---|
| The availability section needs improvement |
| Some Instructors have difficulty understanding the functionality at times |
| Image size of the profile picture has to be less than 100kb. |
Shelf
| Pros |
|---|
| I enjoy how easy it is for me (admin/content creator) to be able to set up a module in Shelf, and make it accessible for my team to easily search |
| Shelf has been a huge asset to our overall organization of content and process documents |
| It has improved consistency and efficiency across all the teams that leverage this tool |
| They show a true willingness to help and have amazing expertise in knowledge management and provide best practices to ensure success |
| The ease of loading/updating a document and making it accessible to our agents." |
| Cons |
|---|
| Lack of a rating system is pretty unfortunate |
| Although I think that's coming in the future |
| Inability to download and tag multiple files/gems at once |
| I can't say anything about negative sides of Shelf, because I have not seen it yet |
| Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all." |
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