Marketing 360 vs ActivTrak
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Sir Richard BransonMost popular feedback for Marketing 360
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Nick F.
About Marketing 360
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Most popular feedback for ActivTrak
Very helpful and dedicated staff determined to resolve the issue and explain the way software operates. The depth of the data provided is extremely helpful as well as ability to customize different settings for different users within the team.
Dominik B.
About ActivTrak
ActivTrak helps companies unlock productivity potential. Our award-winning workforce analytics and productivity management software provides expert insights that empower people, optimize processes, and maximize technology. Additionally, with data sourced from more than 9,000 customers and over 450,000 users, ActivTrak’s Workforce Productivity Lab is a global center for ground-breaking research and expertise that helps companies embrace and embody the future of work.
Marketing 360 reviews
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
ActivTrak reviews
Great software for tracking team performance
- Keron H. Managing Partner
It's an easy to use tool that allows us to measure the productivity levels of our employees, as well as keep an eye out for the ones that slack off during work hours.
- WOHP A. IT assistant
ActivTrak has really shown which employees are most productive. All of the various reports and insights have been so helpful in showing employees what could be better throughout their work day.
- Holly J. Head of People
Pros & cons
Marketing 360
| Pros |
|---|
| We have been partners since 2015 and we encourage clients to use the Birdeye technology |
| Thank you for the quality work that you provide |
| I love the convenience of having your big players all in one spot |
| Ease of reading and responding to reviews |
| It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward |
| Experience has been great and support is super helpful |
| We will continue for a long time with BirdEye." |
| Cons |
|---|
| This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites |
| The customer support is one of the worst that we have ever dealt with |
| Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is |
| It could be user error, but IDK |
| They have shown poor ethics in the wake of the pandemic." |
ActivTrak
| Pros |
|---|
| ActivTrak gave us further insight as to what our staff really does throughout the day, applications they run, and aid with compliance.Good service, easy to use and lots of nice features |
| I really would have like to use this services |
| It was my first choice and would have use it if not for the cost.Ease of deployment, intuitive dashboard, accurate analytics and reporting |
| Cons |
|---|
| Categorizing sites and applications takes a bit, but I don't see another way around it.You shows a good price per users but when you go to subscribe it requires minimum of five users |
| I only needed one user which made the price was very high for me.One of the employees uses a MacBook Pro |
| When his iOS updates sometimes the permission setting of ActiveTrak need resetting. |
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