Marketing 360 vs Advantage

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Advantage

Category: Task Management Tool

Industries: Marketing, Business

Pricing

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Advantage

Working with the Advantage team has been an amazing experience. From implementation to training, and now through regular daily use the team at Advantage has been supportive, communicative, and always willing to help. Remote training was a fantastic option for us, and left us with amazingly detailed videos to reference as we began really working with the tool. Their support staff is patient, knowledgable and can easily help troubleshoot any issue faced. We are so thrilled with the level of customer support offered to us at every turn, even when the issues are clearly user errors.

Eileen M.

About Advantage

THE ONLY TRUE All-in-One purpose-built software for managing advertising agencies, creative teams, public relations firms, and marketing firms of all sizes.Almost a thousand agencies and creative teams use Advantage for Accounting, Project Management , Media Planning and Buying. Unlimited live support provided 12 hrs a day, 5 days a week. We've been helping our clients maximize productivity, efficiency and profitability for over 40 years.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Advantage reviews

Project management, accounting, workflow, routing, expenses, time tracking.

- Steve M. IT Support Specialist

I love Advantage. I have worked in other software systems (3) and implemented Advantage 2 times. You have found a way to have proper audit controls to help keep a company safe and knowledgeable in real time. I love your webinars and learning library, it allows us to grow on our own. But when we do have to call in for help, I am never disappointed by the knowledge and professionalism.

- Maria E. Controller/HR

Our experience has been great. This is a great system to help organize and build your operation into the future!

- Miles R. Creative Director

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Advantage

Pros
You have found a way to have proper audit controls to help keep a company safe and knowledgeable in real time
I love your webinars and learning library, it allows us to grow on our own
It is solid and performs as it should
Advantage make continuous helpful updates so it is relevant
This has been extremely useful in assisting the agency in getting new business
The reporting available is also a great resource
I was excited the most about the ability for buying and accounting to talk to one another."
Cons
Customer service gave us next to no context on what we needed to find out, and it is excruciating to enter tasks if you do not have a template set up
The logins are a little weird (generic strings, rather than a custom username)
Users will of course forget those, or write them on a sticky on their monitor (bad)
We changed to this for project management and time tracking
It is one of the most frustrating interfaces I've ever seen
It can be quite overwhelming and confusing
There are aspects of usability that I believe require more steps than necessary."

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