Marketing 360 vs bitrix24

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

bitrix24

Category: Task Management Tool

Industries: Education, Business, Marketing

Pricing

Basic5users

USD 49/mo

Standard

50users

USD 99/mo

Professional

100users

USD 199/mo

Enterprise

250 Users

USD 399/mo

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for bitrix24

As a teacher training project at a university, we may not fall into the category of “typical Bitrix24 users.” Regardless, we would like to share our experience of having used Bitrix24 project management tools for slightly over 6 months, what made us choose this product and how we benefited from using it.

Felicitas Fein

About bitrix24

Bitrix24 is an online workspace featuring tools designed to help you run your business easier and more efficiently. We’ve got task and project management tools, CRM, chats, video calls, website builder, telephony, CRM marketing and analytics, and so much more. The beauty of Bitrix24 is that all of these otherwise individual tools are conveniently packaged in a single online service, seamlessly integrated with each other, and available to you via a standard browser version, desktop app, or mobile app. Oh, and we do not limit the number of users per account – you can have as many as you want. Grow as you go and scale up with Bitrix24.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

bitrix24 reviews

We were able to reduce the costs by dropping other tools that we now don't need to use because Bitrix24 integrates multiple solutions in one platform.

- Hélder Barbosa CEO

Thanks to Bitrix24 our work will be even more efficient

- Myriam Doria Chief Technology Innovation Officer

We were convinced by the clear and logical structure of Bitrix24, as well as the many options for integration with other software

- Peter Krummenacher CEO

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

bitrix24

Pros
Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members
The sales processes were automated, and I have greater control over my company and my employees and thus extract better performance from my team
We choose Bitrix for our compnay's CRM solution but I found that there are many more features which are useful for us
I love how we can manage leads from different sources on same platform
I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members."
Cons
The CRM system is so full of bugs and nasty little details they havent even thought about
Their webmail is the worst ever thing I have seen
Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating
It is awful and the service is worse than the software
It was nothing like what was presented to me
So after lead validation, the mail is sent after that follow-up begins then its success or failure
Everyday sales team have to work on this process but sad to say No reporting structure at all."

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