Marketing 360 vs Bookafy

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Bookafy

Category: Task Management Tool

Industries: Business, Marketing, Education

Pricing

Pro

$7 month

Enterprise

$11 Month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Bookafy

I use Bookafy to allow my clients to choose their own appointments, directly from my website, without the hassle of back-and-forth emails on days/times. Since my google calendar integrates with it, I know that I can't be double-booked: two clients at the same time or by a personal conflict. I love that I can collect payments at the time of booking and have my Zoom meeting info sent out automatically.

Jeremy F.

About Bookafy

Three Customer Groups: Enterprise - Fully branded version of our software (YourCompanyBooking vs Bookafy) sales and support teams. Integrator - White label scheduling integration into an existing product offering. Example: CRM adding scheduling. Implement in days, not years. Small business - Our product is robust... we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Bookafy reviews

This tool has tons of features but most of them leave a lot of room for improvement.

- Bhavesh N. Founder/Creative Director

simplicity, user interface and price plans ofcourse.

- Deniz D. Info Marketing Coach

Not sure. The demo given by the CEO was disappointing and not very helpful. Casey seemed to be more annoyed that questions were being asked and seemed eager to get us off the phone.

- Scott J. Information Technology Manager

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Bookafy

Pros
I use Bookafy to allow my clients to choose their own appointments, directly from my website, without the hassle of back-and-forth emails on days/times
Also, I love the fact that I can adjust my availability so that my available booking hours are compatible with my school hours
It's comprehensive, offers great, personal user support, and it's not expensive
It is relatively easy to install on your web and it is free.
Cons
The lack of PayPal integration and the branding design customisation wasn't quite as sleek as Acuity's
Since my google calendar integrates with it, I know that I can't be double-booked: two clients at the same time or by a personal conflict
Difficult note entry upon the appointment level
About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible..
they literally did not have a phone number to reach a real person in any circumstance."

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