Marketing 360 vs CentricMinds

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

CentricMinds

Category: Task Management Tool

Industries: Marketing, Business, Fianance, Health

Pricing

Small to Medium Teams

Ranging from $295 to $495 per month

Up to 100 employees

Large Teams

Ranging from $10K to $20K per year

Up to 1,000 employees

Enterprise Teams

From $2 per user per month

Designed for more than 1,000 employees

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for CentricMinds

Knowledgeable and supportive staff that take the time to check in and make sure everything is on track. Dedicated project manager and an easy to use ticket raising system and process. Intense training that was effective with skilled trainers who catered to the needs of differing levels of understanding.

Michelle B.

About CentricMinds

Intranet Software & Digital Experience Platform. The enterprise content management tools from CentricMinds enable organizations to plan, design and publish Intranet, Internet and Document Management sites that support a range of integrations, enabling your team to manage complex content experiences across devices, both web and native app.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

CentricMinds reviews

The support to keep the whole Content Management System Platform up to date from both a security and functional perspective.

- Richard M.

Support team is at another level compared to the competition

- Christopher T. Workplace Experience Manager

Great system that has a lot of flexibility. It's straightforward to report any issues and support quickly responds.

- Adam P. Web Design Manager

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

CentricMinds

Pros
Easy to use, lots of helpful documentation
Fast response when contacted
Easy to deal with staff.This is super helpful to look at before submitting a ticket.t helps with the difficulties I have when doing work.
Cons
Editor could be a bit more user-friendly, initial setup quite complicated
Other than that, not much comes to mind.Would be great to know the response times that apply to each of the categories for the tickets, eg low, medium, high and urgent, and also what issues constitute what category.Like ant application it can get a bit slow if the resources are not in place.

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