Marketing 360 vs ConnectWise Manage
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I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
ConnectWise Manage drives accountability from a time standpoint and makes sure customer requests are addressed efficiently. Thanks to ConnectWise Manage, we saw a significant improvement in productivity for the entire tech team.
Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business. ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
"Great for growth, but a huge learning curve in the beginning." What do you like best about ConnectWise Manage? ConnectWise Manage has options for every customization and setting you to require. It is set up to integrate well with most other tools like Connect, or ITGlue. From a support perspective, I really enjoyed setting up the portal for the end users to input tickets from. Review collected by and hosted on G2.com. What do you dislike about ConnectWise Manage? The learning curve is huge. The implementation will take time, and needs to be set up 100% correctly. Again from the support side of our business, there is a lot more hoops to jump through to get a ticket created, documented and closed compared to other ticketing systems Review collected by and hosted on G2.com. What problems is ConnectWise Manage solving and how is that benefiting you? ConnectWise Manage has a lot of customization for our support team. For me and my team, we use the ticketing feature the most. It has a large learning curve but a lot of options which allows for expanding companies. It connects time on site, with billing and inventory all in one area.
- Gary L.
"Perfect and Easy to use!" What do you like best about ConnectWise Manage? How easy it is to use for creating, working, responding to, and closing tickets. We use the Service Board every day and it's simple to use and makes working tickets a breeze. Review collected by and hosted on G2.com. What do you dislike about ConnectWise Manage? Sometimes the timing of the responses to tickets in the service board shows out of order, so when you respond to a ticket sometimes it shows below the actual email you were responding to instead of in the correct order. Review collected by and hosted on G2.com. What problems is ConnectWise Manage solving and how is that benefiting you? We use ConnectWise Manage to host our service board for incoming IT-related tickets, we also use it to bill clients. The integration of it makes all these tasks simple.
- Nigel W.
"Good system that allows customization and automation" What do you like best about ConnectWise Manage? Nice easy set-up, very easy to get used to using. Can be utilized in different ways for different types of businesses and support. Also ideal for different sizes of business, small or large. Review collected by and hosted on G2.com. What do you dislike about ConnectWise Manage? Updates to the application aren't always good. One update made it so you could no longer search for standard notes using an asterisk and a keyword in the template. We previously were able to categorize standard notes by team, for example, "Support - Device Termination" and you could search *termination to find it. The application also seems to get slower and slower with each update. Now, the Today page on the application loads about 10% of the time. The other 90% of the time, it stays loading endlessly. Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise Manage: Their support has not been very responsive to us so keep that in mind. The more in-depth you get with automations, the more you may need to rely on their assistance. Review collected by and hosted on G2.com. What problems is ConnectWise Manage solving and how is that benefiting you? We are providing support and support solutions to customers. We are able to bill them through ConnectWise with support hours and products that they purchase from us.
- Maddie M.
|We have been partners since 2015 and we encourage clients to use the Birdeye technology
|Thank you for the quality work that you provide
|I love the convenience of having your big players all in one spot
|Ease of reading and responding to reviews
|It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
|Experience has been great and support is super helpful
|We will continue for a long time with BirdEye."
|This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
|The customer support is one of the worst that we have ever dealt with
|Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
|It could be user error, but IDK
|They have shown poor ethics in the wake of the pandemic."
|Easy to create all the reports needed
|Excellent management system with simple functions
|Useful services and data management
|Reporting on many projects is not easy to all users
|Maintenance of the platform to some small business
|Configuration of the interface to new people is not simple.
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