Marketing 360 vs Craft.io

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Craft.io

Category: Task Management Tool

Industries: Marketing, Business

Pricing

Essential

$39/month

Pro

$89/month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Craft.io

The ability to utilize the "guru views" these are a couple of pre-made templates from existing frameworks you can easily apply or even experiment with without too much effort. this allows me to apply so many different mindsets,frameworks,presentation styles to frame our process of delivering on the product strategy. further the platform has a lot of functionalities, it really feels like Craft.io has been around for some time and has delivered a full package.

Stephan B.

About Craft.io

Craft.io is the product management tool empowering product managers to do their work from feedback capturing, planning, decision making, roadmapping and more in one purpose-built tool that integrates with most commonly used platforms today. Craft.io becomes the product system of record: the authoritative data source backing up those important product decisions allowing product managers to be more confident, influence stakeholders, and lead with authority

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Craft.io reviews

I need a tool to track documents and workflow associated with product management. This tool does that very well.

- Paul D. Product Manager

I think craft is a wonderful, all in one solution for product teams. I love it and wouldn't go back to any other software for this purpose.

- Adnan K. Product Manager Tax Free Shopping

I've been able to mostly live inside of one tool when working with my team. That pays for itself.

- Alexander H. Product Owner

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Craft.io

Pros
It's easy and beautiful, plainly a joy to use it compared to Jira
I would recommend to small remote teams in their early stages of development
The benefit is to keep everybody on the same page with a clear sprint backlog and clear milestone
Overall it has been great, wonderful find to have up to date information."
Cons
Sometimes it's not accurate when it comes to who edited a story/item
This can cause quite the problem for paper trails
The unique terminology--it's hard to figure out what a simple project, milestone or task is when they call it epic, story, etc
Plenty of bugs and poor usability features
Assigning a story to somebody will move the current swimlane to the first swimlane
Unable to post links with ampersands in the URL in comments
Permalinks stop randomly working and bring to a different view."

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