Marketing 360 vs dotCMS

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

dotCMS

Category: Task Management Tool

Industries: Financial, Healthcare, Business

Pricing

Starter

$1,250

Per Month*

Professional

$2,999

Per Month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for dotCMS

I've used dotCMS since their early years (something like 15 years now). They have come a long way and created a great product that I would highly recommend for any team that needs an enterprise-level CMS and is wants a product they can mold and shape into exactly what they need to deliver either just their content or their content and their websites.

Christopher F.

About dotCMS

dotCMS is an agile, scalable and secure Hybrid Content Management System (CMS) that allows large and medium businesses to build, manage, and deploy content-enabled applications such as websites, single-page apps, mobile apps, and more. Our API-first approach to content management enables users to manage content, images, and assets in one centralized location and deliver to any channel.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

dotCMS reviews

Usability in the back-end content management interface, considering simple connections and content looking and altering. Generally, distributing ideas is great and simple to get content between conditions. I like how adaptable it is and the way that it permits me to make custom substance types. That's what I feel, given sufficient preparation, a completely self-serve site is conceivable, while as yet taking into consideration custom layouts and designs.

- friedrich k. Software Developer

dotCMS is a lightweight application, and it's an open source-based application. Suitable for express front-end development and backend cms API as well.

- Prashant P. Associate Director

At first, the system is overwhelming for someone that has never worked with a CMS before. The System may not fit all of our needs, but it still allows us to build our features on top of it, which is fantastic.

- Sébastien C. Front End Developer

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

dotCMS

Pros
We've been using the software with out clients since almost the inception of the software
Their support is great, and more affordable than most that are comparable amongst enterprise CMS providers
I also love the ability to adapt the software itself to what our business needs through the use of plugins
The software is vey good and the features and abilities are nice and useful
We possess the ability to force deployment without involving Sys Admins, giving us an AMAZING delivery time."
Cons
Rather than prioritize it as a hotfix, it is idle until the next release
In the meantime, I have to defer to a third-party sitemap tool
I think the biggest problem over the years (we are no longer clients) was the lack of a good, consistent working relationship
As a result, we missed years of updates and then had a very painful period where everything seemed to break while, version by version, we got our system up to date
We host our instance of dotcms and all our upgrades are done manually
It would not have been so bad if we didn't write custom plugins to begin with."

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