Marketing 360 vs Drip

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Drip

Category: Task Management Tool

Industries: Business, Marketing, Communication

Pricing

Basic

Starting at $39.00

Per Month

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#1 in Magazines & Newspapers

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Drip

Drip used to be great. Really great. I've been with them since the very early days and I never had any problems. Plus, their support was excellent. Unfortunately, after the LeadPages acquisition, things started getting progressively worse. Not right away, but slowly, automation started failing, workflows would get stuck, or simply not fire for no particular reason, etc. And support times got slowly worse until the crazy point we're at today, with support getting back with feedback after more than a week almost each and every time. I never thought I'd be writing a negative review for Drip of all things. But, here I am, planning my migration.

Eugen P.

About Drip

Nail your Email Marketing with Drip. Dig into 50+ email templates and drag-n-drop your way to always-beautiful emails. Segment smarter (not harder) using intelligent data and Drip's advanced segmentation superpowers. Pick from 55+ pre-built email workflows and tap into advanced workflow split testing (designed around industry best practices + high-converting logic). Deliver spot-on emails that get opened and discover what brings in the most moolah. Grow your brand big time.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Drip reviews

It was a nice overall experience with the Drip. My team used this tool as the best source of our revenue.

- Chetan A. Director

All good so far, we switched because our old provider had become very expensive and their system too complex - trying to do too many things we didn't need.

- Mike C. Director

Drip is great if you repeatedly create the same type of campaigns, templates and contact forms with its duplication feature. This saves you tons of time and ensures that you are continually getting the outcome you want.

- John H. Head of Engagement

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Drip

Pros
Their multichannel touchpoints help me to maximize the contact I have with clients and make sure I'm hitting them where they'll actually see me
From what I've sen, Drip is the best CRM for creating personalized marketing tracks and providing in-depth segmentation
Drip is a good ecommerce email system, particularly for Magento
It makes it super easy to find people inside of your account
I also really enjoy the workflows."
Cons
Expensive in the market when compared to other tools and it is burden for freelancers and early stage bloggers
They completely lock you out of your account unless you pay the next month upfront
This is the most frustrated or disappointed I think I have ever been with a technology provider, and I've used a lot of them over the years
Bad support (can take 7 days to receive an answer, and they reply with another dumb answer rather than a solution)."

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