Marketing 360 vs elapseit
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I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
When we started looking for a Project Management tool for QPES, we did not expect to find a solution as good as elapseit The moment I contacted, I felt the as if I am the Queen and whatever we require from the solution, it was already available or delivered within days. Elapseit was our first choice as QPES Project Management tool and it became our backbone. It is easy to use, user friendly, and it has great features for reporting, analysing, sourcing, and all other options as well as perfect customer relations. We are happy to work with elapseit and we do not need any additional tools – from start of the project to collection of invoices. Thank you, Team Elapseit!
elapseit is the choice for all size companies, with features that cover: Resource planning, Project Management, Task in Kanban board and Gantt view, Time-tracking (approval workflow), Projects (phases/ activities), Leave management (approval workflow), Invoicing and expenses, Documents sharing, Dashboard and reporting, Access levels, Project budgeting, Changing hourly/daily rates, Real time stats. Just try it by signing up for a free trial.
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
At Chronion we were looking for a resource planning tool combined with timesheet tracking to replace the individual spreadsheets we typically used in the past Elapseit was one of the only tools available on the market which succeeded in combining planning and tracking into a single, user friendly tool at acceptable cost for a start-up company. The easy reporting functions allow us to use Elapseit for creating invoices, following up on expense notes and most importantly: track our overall performance. The cherry on the pie is for us the impeccable service: with useful replies to questions and bugs withing a few hours this is customer service as it should be.
- Roel Vermeulen - Managing Partner
From a technology standpoint, the UI is intuitive and easy to navigate allowing our team to move quickly while ensuring the business is efficiently and effectively tracking, managing and planning our workforce The Elapseit team continues to provide outstanding customer service. The Elapseit team is responsive, helpful, timely with their actions and most important of all: creative in solving for our needs.
- John Huss - Head of Operation
From the first call with elapseit CEO, till this day, our overall experience and interactions with the elapseit team have been outstanding. If there was something that we needed or wasn’t yet available, the elapseit team always came up with a reliable workaround, and then they came up with the actual function to make it work. They embodie Agile approach, taking on all client feedback and implementing the changes really fast. I have worked and trialed dozen of tools to manage scheduling, budget, forecast, invoicing and expenses, and elapseit is by far the best tool; excellent features, good UI, easy to use, customizable dashboard, flexible reporting, best value for money, and outstanding client management. elapseit is one of the few tools available on the market that provide an end to end solution from allocating people to new project till invoicing.
- Isabelle Blanchot Chief client Experience
|We have been partners since 2015 and we encourage clients to use the Birdeye technology|
|Thank you for the quality work that you provide|
|I love the convenience of having your big players all in one spot|
|Ease of reading and responding to reviews|
|It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward|
|Experience has been great and support is super helpful|
|We will continue for a long time with BirdEye."|
|This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites|
|The customer support is one of the worst that we have ever dealt with|
|Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is|
|It could be user error, but IDK|
|They have shown poor ethics in the wake of the pandemic."|
|We love Project Pulse dashboard which is mega helpful to see the real progress of your project or phrase to see how many tasks were completed and how many you have still opened|
|Tool packed with good features, also great on the communication with the customer|
|We are very happy with the product and also very happy with the helpful team."|
|If you have worked with applications before you know how frustrating it can be to not know whats going on, whats coming in the future, or what changes may have affected your work|
|There is no longer the case, everything we need is in one place and, I can access my account from everywhere, as long as I have an internet connection|
|My only problem is that I cannot split my task with someone else|
|The Task management only allows one assigned person per task."|
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