Marketing 360 vs eMaint

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

eMaint

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Team - $69 per month

Professional - $85 per month

Enterprise - $120 per month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for eMaint

EMaint X5 is the way to go! What do you like best about eMaint CMMS? eMaint is an extremely user friendly software! This CMMS allows you to empower your team and organization to excel in every aspect. From OEE metrics to simple work order management, this software does it all. The new X5 platform is structured tremendously better allowing for a more powerful output with reporting. The scheduler tool has a super intuitive UI that allows dragging and dropping work orders onto the calendar, viewing work order details from the scheduler, and much more. Dashboards are amazing and I'm really looking to the next improvements! The ability to customize a dashboard for one or many people becomes very useful with providing everyone with the information that they want and need to see immediately. Review collected by and hosted on G2.com. What do you dislike about eMaint CMMS? I dislike the lack of mobility and communication within eMaint. You can setup workflows to notify people of updates but then all of the communications get left out of the system. Lack of mobility inhibits floor personnel from using the system. Technicians end up waiting until breaks or other periods to update the system rather than having a great UI that allows them to complete what they need to in a flash. I dislike the long development timelines. Sometimes it can take a few months to see major improvements or bug resolutions. I dislike the lack of customization and development in the interactive plans. Though recent improvements in X4 make them much more powerful, there is a lot of area to make them amazing. Review collected by and hosted on G2.com. What problems is eMaint CMMS solving and how is that benefiting you? eMaint has proved itself time and time again. Having the ability to look at simple work order history that allows you to pinpoint a reoccurring failure on an asset and using the information for RCAs has allowed the organization make strategic plans. Other metrics such as, employee utilization and MTBF/MTTR, have increased planning and team strategy.

Logan E.

About eMaint

eMaint CMMS enables you to optimize workflows to reduce costs and automate preventive maintenance schedules, prolonging asset health. Gain a comprehensive view of maintenance management activity using the powerful eMaint dashboard reporting functions. Teams can access stored data from anywhere using laptops, PCs, mobile devices, or tablets via the cloud. Receive email alerts automatically should asset conditions change.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

eMaint reviews

"AWESOME CMMS" What do you like best about eMaint CMMS? eMaint is an excellent all-around platform for CMMS. I can keep track of WO's concisely. If I need a KPI customer support has always customized what I am needing to ensure that I am gathering the correct information. Review collected by and hosted on G2.com. What do you dislike about eMaint CMMS? The only issue I have had that is a dislike is the inability to change certain items. Contacting customer support always gets the items corrected but it would be nice not to need to go through customer support for the issue. Customer support has laways been suportive and remedy the issue quickly but it is a nisance Review collected by and hosted on G2.com. What problems is eMaint CMMS solving and how is that benefiting you? I have lowered my total WO count and my total spend by pulling that information out of reports. Total downtime is calculated clearly. I can tell operations managers how long a piece of equipment has been down based on the data from eMaint.

- Scott W.

"eMaint is your business solution!" What do you like best about eMaint CMMS? eMaint has something for everyone's business, whether it's keeping track of inventory, labor hours, or parts for your assets. Interactive maps make it easy for all levels of computer users to utilize. Review collected by and hosted on G2.com. What do you dislike about eMaint CMMS? Reporting techniques are more difficult to learn initially but have the customization capacity to do almost anything you can think of. Review collected by and hosted on G2.com. Recommendations to others considering eMaint CMMS: eMaint is a great program with a fantastic support team to help you with any of your needs. Review collected by and hosted on G2.com. What problems is eMaint CMMS solving and how is that benefiting you? We have created a company-wide safety program using eMaint. The work orders are automatically generated, contain videos to deliver a consistent message with multiple languages, and makes tracking easy.

- Scott V.

"Wonderful experience from implementation through launch and continues years after." What do you like best about eMaint CMMS? Ease of navigation and interface make for all users to be able to jump into the system and work quickly. Customer support are always very quick to respond to any question. eMaint U is a wonderful reference to pick up tricks and tips along the way. And the support system is unparalleled in my opinion. We have also expanded the scale with which we have used eMaint. it started with five of our facilities and we have since added three more facilities and are about to implement this into a ninth facility by summer. With each additional facility added the flow of implementation gets better and launching becomes a seamless transition for everyone involved. All in all, eMaint, is a system that makes for exceptionally easy implementation and use. Their education links allow for learning opportunities and webinars offer a wide array of topics to continue to learn and develop your knowledge of the system. Review collected by and hosted on G2.com. What do you dislike about eMaint CMMS? From time to time there are updates that change what is seen to the user. Most of these make for easier daily use, but every once in a while the system update feels a little clunky. As with any new product, there is a paradigm shift involved with changing how things are done. With eMaint this shift was noticeable but all staff eventually became accustomed to the new procedures. Review collected by and hosted on G2.com. What problems is eMaint CMMS solving and how is that benefiting you? We are able to get rid of the communication gap in regards to work orders. The system also provides a paper trail for keeping track of all work that is coming up or has been recently completed.

- Sean A.

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

eMaint

Pros
Intuitive interface
Their marketing strategy to get your buy-in
Web-based
so not dependent on latency
Cons
Functionality not delivered as promised - on usage of tab
QR code functionality
Friction between implementation team and marketing team that sold this to us.

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