Marketing 360 vs FMS:Workplace

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Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

FMS:Workplace

Category: Task Management Tool

Industries: Education, Business, Marketing

Pricing

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for FMS:Workplace

With FMS Workplace Space Management, we have provided our decision makers and end users with direct access and insight into their space data for their respective. We have also streamlined our state reporting submission process making it more effective and efficient, and allows us to dedicate more time to other needs and areas of improvement.

Eduardo C.

About FMS:Workplace

FMS:Workplace is a modular, flexible, easy-to use Integrated Workplace Management Solution (IWMS) that enables organizations to manage, analyze and report on facilities and real estate operation and maintenance (O&M) information. Access to accurate data means facilities and real estate professionals can deliver better customer service, reduce costs and improve the performance of their facilities portfolio-wide.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

FMS:Workplace reviews

Able to easily track our real estate portfolio and run reports in real time.

- Phil W. Director, Global Real Estate and Facilities

I really do like the system and all of the options that come with it.

- Betty M. Facilities Supervisor

Overall our experience with FM has been a positive one. As the administrator, implementation and subsequent upgrades have been frustrating at times; but that happens with all software products. Our end users have been pleased with the ease of use and have been exceedingly happy with the amount of data they are able to glean from the system. The system has been able to quickly provide data for LEAN initiatives, national surveys, state required reports, etc. that in the past has taken weeks to gather and format.

- Lisa V. Facility Planner

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

FMS:Workplace

Pros
Great solution for centralizing all facets of the Facilities world into a single, robust platform
Configurability is great and most out-of-the-box tool are very usable from the start
The new FMx reporting and floorplans are great
The thing I like most is the ability to include the various modules (asset tracking, service requests, etc.) including uploading documents
Overall we're able to manage space for over 5,000+ employees in multiple locations with ease using the system
Even though we use it for basic functions, it fits our needs."
Cons
The out of the box functionality is limited, thus requiring a lot of customization
My only complaint is internal and the fact there are so many features that we have yet to tie into
Scenario Planning Block & Stack needs to be able to sync (refresh) with live production data of occupied buildings during scenario planning duration
When running patches, it takes a bit more time due to cutting and pasting data from folders."

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