Marketing 360 vs Front

See the best product reviews, compare products, read reviews, and more.

Marketing 360

Category: Task Management Tool

Industries: Sales, Business

Pricing

Contact Birdeye to obtain current pricing.

Front

Category: Task Management Tool

Industries: Education, Business

Pricing

Starter

$19.00 1 user/month

Growth

$49.00 1 user/month

Scale

$99.00 1 user/month

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Most popular feedback for Marketing 360

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Nick F.

About Marketing 360

Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Most popular feedback for Front

The rule functionality is my favorite part about Front. It's allowed me to automatically delegate emails that are not relevant to me to the appropriate party, automatically archive senders who do not allow an unsubscribe option, and tag items like News and Receipts that are not immediately actionable and remove them from the inbox.

Alexandra B.

About Front

Work happier and more productively with Front. Save time with powerful, flexible automations and shortcuts. Collaborate efficiently within and across teams with message assignments, comments, and internal draft sharing. With Front, your inbox finally works for you, and there's no need to train your team on a new tool. Front looks and feels like email, so it's fast to set up and easy to jump in and start working right away.

Marketing 360 reviews

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

- Thad S. Director of Operations

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

- Chris M. Director of Customer Success & Analytics

Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.

- Amy M. Market Manager

Front reviews

We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

- Marjolaine L. Co-founder

I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

- Felipe P. Team Lead TechOps

Overall great product, really happy with the exception of the email nesting

- David D. Owner

Pros & cons

Marketing 360

Pros
We have been partners since 2015 and we encourage clients to use the Birdeye technology
Thank you for the quality work that you provide
I love the convenience of having your big players all in one spot
Ease of reading and responding to reviews
It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
Experience has been great and support is super helpful
We will continue for a long time with BirdEye."
Cons
This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
The customer support is one of the worst that we have ever dealt with
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
It could be user error, but IDK
They have shown poor ethics in the wake of the pandemic."

Front

Pros
The best feature about Front is the ability to communicate with both my internal and external teams without having to forward a bunch of emails
It has a number of very good features for helping teams work together for sales and support
The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible
I like Front as the best shared inbox tool on the market - it has the most functions/features, was the easiest to deploy and solves all of our issues
I love that we all have access to see communication between our customers and our sales representatives
Everything is documented and in easy access."
Cons
Because of the way we work, we copy and paste the text of the sent e-mail in our other systems
This delay, especially when one sends many e-mails, is particularly annoying
There are a couple niche, specific limitations that we have that we have to build workarounds for
Honestly can't think of a major pain for our use case
Sometimes I do miss dragging an email into a folder and having it pop back into my inbox when the customer responds
Front has tagging, but I have found that I still miss using folders
Plugin is a little bit confusing
Sometimes it's hard to differentiate which one is order and subscriptions due to the top down feature and no different color line."

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