Marketing 360 vs Hibox
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I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Originally, our team was trying to "collaborate" digitally by communicating and sharing documents via email and Outlook but this was a disaster. We then tried a couple of other popular project management tools suggested to us such as Trello and Wrike. Trello was disconnected and unintuitive for us. It didn't make much sense for our specific processes to create 'boards'. Also, the inability to chat made the collaboration process feel disconnected. We might as well have been using email without real-time communication. Hibox allowed us to divvy up our team into focused streams for different parts of the project and then assign tasks right in the chat streams without having to leave the stream or platform. It's easy to make chat actionable. We previously tried Slack as well, but it felt like a constantly crowded stream with no clear goal rather than a project management tool. It was easy to lose information and difficult to figure out exactly what everyone was assigned to. It's so clear in Hitbox. Each stream has its own task list where we can get a quick look at what's due for each of our projects and who is assigned to it. There is also a master task list and task calendar view that make deadlines and assignments clear. One of our favorite features for managing tasks for projects is subtasks. We use subtasks for any long term team tasks that multiple people will be working on. Each person gets assigned to different subtasks with separate due dates and times as needed and we can keep track of where we're all at with the different parts for a project. A huge perk is the ability to instantly video chat with our team right from the platform if we need to ditch chat and have a live discussion. You wouldn't believe the time not having to open three different platforms to work together saves! If you're going to implement a digital platform for better productivity, it should be everything you need and nothing you don't - Hitbox is just that!
Hibox is a complete team collaboration platform that supports the workflows of business teams with a private, online communication platform. Get secured, internal instant chat capabilities where streams can be created for specific teams and projects, or use the public room for company wide information. Hibox tethers advanced task management tools that can be assigned to the appropriate team members, along with deadlines and to-do lists. Includes videoconferencing with task creation built in.
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
I use Hibox most of the time to set up virtual meetings whit my colleagues. It is useful because we have all the Docs and reports in the same platform.
- Walid P.
We are solving the business problem of a distributed team with similar goals, we can all connect and communicate in one large platform, and we can store information on the platform for later use.
- Peter D.
It's very ease of use, the features&functionality is all that my company needs but we faced a lot of problems in many browsers, the best browser to use is Opera (And I don't like it so much). Some problems that we faced: delay to delivery the messages, the system is a little bit slow then some competitors, the layout of the emoticons isn't so nice than competitors.To my team that had a previous experience with software, using Hibox was a lit bit frustrating. We are planning the change again.
- Daniel Hollander S.
|We have been partners since 2015 and we encourage clients to use the Birdeye technology
|Thank you for the quality work that you provide
|I love the convenience of having your big players all in one spot
|Ease of reading and responding to reviews
|It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
|Experience has been great and support is super helpful
|We will continue for a long time with BirdEye."
|This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
|The customer support is one of the worst that we have ever dealt with
|Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
|It could be user error, but IDK
|They have shown poor ethics in the wake of the pandemic."
|It was almost "fun" and a game-like to create tasks and then complete them
|What was also surprising was the search function was blazing fast, felt like it's a pretty underrated feature of Hibox
|It's great how easy it is to communicate online about the topic of the day and to progress tasks that lead to the success of our overall business objectives
|What we like most about Hibox is the speed of communication."
|Also, the inability to chat made the collaboration process feel disconnected
|We might as well have been using email without real-time communication
|Originally, our team was trying to "collaborate" digitally by communicating and sharing documents via email and Outlook but this was a disaster
|The right colum in the task board could be wider, or adjustable by user
|Sometimes it's hard to read the information when we have too much text on the details of the task."
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